This project helps healthcare customers understand, access, utilize and optimize their healthcare coverage and options. Phone support is critical to ensuring that this complex area of everybody's lives is fully understood and easy to navigate. This project is also unique in that we are seeking up to 100 customer phone support professionals to work on a 5-day blitz project at a competitive rate.
You will also become eligible for future ModSquad projects once you successfully apply.
Required Skills and Experience
- Previous phone customer support experience (call-center or work-from-home setting)
- Experience with healthcare and insurance industry is a great plus
- Willingness to help customers understand complex healthcare information
- Ability to express empathy and patience
- Excellent verbal communication skills
Orientation (paid): January 11th through January 13th from 9am to 5:30pm (EST)
Participation is mandatory!
Production: January 14th 8am to 7pm (EST)
January 15th 8am to 12am (EST)
8-hour shifts required
No ticket or email support required for this project!
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. Visit us at modsquad.com
Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.