Help Scout is hiring a

PHP/JavaScript Engineer


PHP and JavaScript are at the heart of Help Scout’s web app. These technologies touch everything, and also power our back-end administration app. Your work will empower over 6,000 businesses around the world to provide great customer service, and will support the seven other senior engineers on your team.

Tools We Use

  • PHP
  • Backbone.js, Marionette.js, and React.js
  • Node.js
  • RabbitMQ
  • Java (APIs)
  • MySQL and MongoDB

  • The engineering team currently has twenty-four people, seven of whom will be your teammates on the Help Scout web app team. On a typical day you may help a customer with an issue, work on a new feature, update a third party integration or create back-end tools to support our growth team. On any given project, you will be communicating with internal APIs, integrating with 3rd party services, optimizing processes using Redis and RabbitMQ, and wrapping it all up in support of a Backbone/Marionette (and sometimes React) front end.
  • Your team works in two-week iterations, communicates mostly via Slack and is committed to remote, agile development. When you finish a project and send a pull request, your teammates will review the code and test cases (often over a video and screen-sharing session) before pushing to production. We are investing heavily in continuous integration and delivery so your code will always be tested in environments that match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
  • Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
  • Every 8 weeks, one engineer will work exclusively on growth projects. When you are on this rotation, you will work extremely close with the design team on internal tools or integrations, improvements to the onboarding process or other features aimed at customer growth.