States Title is hiring a

Principal User Experience Designer

San Francisco, United States

This role can be based anywhere in the Continental United States. Ideal candidates will have demonstrated the ability to work with a remote, distributed team.

 

Please include links to presentations or an online portfolio in addition to your resume.

 

Everyone who is approved for a mortgage needs to pay someone close it. That's why title and escrow is a $25 billion industry. At States Title, we're transforming the real estate industry by applying machine intelligence to age-old processes and procedures. In less than four years, we've grown from just an idea to the #8 provider in the country. Now, backed by multiple patents, our streamlined, efficient algorithms are poised to revolutionize the title and escrow process. We will repurpose the billions wasted in rote, manual tasks to make homeownership more accessible and less risky, helping people invest time and money into more meaningful parts of their lives.

Responsibilities

  • Be lead designer on an enterprise platform, a B2C product, and a handful of other products in the works
  • Be able to use a variety of methods including creation of wireframes, prototypes, storyboards, UI specifications, and conceptual models to communicate design thinking to senior leadership, engineering, and product partners at every phase of product development
  • Have a robust set of design tools (such as Figma, different conceptual modelling techniques, user testing plans) and know which one to use and when
  • Present concepts, help facilitate ideation sessions, and run workshops with internal teams
  • Work with user researchers and incorporate research findings into iterative design concepts
  • Contribute to the creation of personas, and leverage them to design world class experiences users will love
  • Collaborate easily and effectively with peers and stakeholders
  • Take complicated workflows and make them elegant.
  • Evolve effective design processes and design operations as a leader of the UX team
  • See long-term vision and the immediate needs at the same time — and know when to switch lenses to focus on one or the other
  • Help the team keep evolving our design system
  • Keep up with competitor products and industry trends
  • Keep up with the latest thinking on UX/UI and apply them to your work
  • Be able to defend design decisions and bring others along through collaboration

 

Required Experience / Qualifications

  • 8+ years of relevant experience as a user experience designer, interaction designer, user interface designer, or similar role
    • What's relevant or preferred? Any of the following:
      • Fintech: you've designed credit, money-management, real estate, or insurance products
      • Large and complex SaaS or consumer product platforms
      • Title: you’ve designed a customer-facing or escrow-officer-facing software system
    • A systems-oriented thinker, who puts the user at the center of all we do
    • Excited about the intellectual challenge of simplifying highly technical problems in elegantly simple ways
    • Tremendous deep skills in a design specialty, such as interaction or visual designer, with the ability to communicate through design
    • Operating at a high level of emotional intelligence
    • Sense of humor
    • Ability to collaborate and have humility
    • Able to work autonomously as well as on a close-knit team
    • Demonstrate high level of organization throughout your work
    • Passionate about design and teaching, sharing and mentoring others
    • B.S. in Human-Computer Interaction, Computer Science, Design, or a related field

Bonus Experience

  • M.S. in Human-Computer Interaction, Computer Science, Design, or a related field
  • Knowledge of the Title and Escrow industry
  • Experience in, or interest in, bridging the gap between current state technology and Machine Learning technology

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