Altera Digital Health is hiring a

Process Analyst - 7095

Pune, India

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


Mandatory Skills:-

  • Good understanding and experience of Incident Management, a basic understanding of change management, working in a 24X7 environment
  • Excellent Communication and Documentation skills
  • Good command and control over the conference calls. Ability to lead the calls with cross-functional teams.
  • ITIL knowledge and certification (Preferred)
  • Basic troubleshooting skills and IT terminology
  • Total experience 4-6 yrs. Relevant 2+ years of experience
  • Hands-on experience with CRM tools like Service Now/Remedy et al.
  • 24*7 rotational shift - Monthly/quarterly

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