The role needs to systematically design, maintain and upgrade process structure based on the strategic needs and business requirements.
The role will design both the management process and customer-related process for multi-channels, which including but not limited to manual process and intelligent process.
The role needs to design process based on the needs of the client's voice, the interest of stakeholders and upgrade process according to its data performance.
The role needs to cooperate with different stakeholders to fulfill the desired achievements
At least 3 years process design work experience in the Internet or customer support industry with solid achievements.
Understand the process structure of the Customer Support Centre and its logic in the multi-channel system.
Fluent in speaking and writing in Arabic, Chinese and English.
Process Design work experience with Internet or customer support industry.
Fluent Arabic language skills (English and Chinese is desirable).
PMP, PRNCE2, COPC, TQM certified candidates or has a related qualification.