Ten Group is hiring a

Product Analyst

At Ten, we are rapidly becoming the most trusted travel and lifestyle service platform in the world, working alongside many of the world’s top brands and delivering innovative, multi-category service to millions of valuable members globally. This role lies at the centre of our vision and plans, and is right for a brilliant Product Analyst who holds consumer insight at the heart of decision-making and has keen ambitions in Product Management on a multi-national and multi-category digital product.

As Product Analyst, you will be responsible for supporting the wider Product Management team with analysing data, insights and research, and manage specific tasks and specifications across the product range.

You will assist in researching, analysing data and insights and assessing feedback and consumer testing to understand the communicate the needs of the user to the wider Product team to guide decision making and priorities.

Product analysis and informing decisions:

  • You will be responsible for supporting the Product Management team with data analysis and research to better understand our markets and end users. You will work collaboratively in this area across Product Management, Content and Communications and Product Design.
  • You will support the Product Design team in organising and managing user research groups and sessions and in doing so, help identify new opportunities and Product improvements.
  • You will assist in generating reports and insights for the Product team and the wider business on key metrics and interpreting trends and observations.
  • You will work collaboratively with the Product team on bespoke requirements for features and functionality and provide ad hoc analysis on a range of topics, in preparation for significant new features developments.

Features and Product enhancements:

  • You will perform initial product analysis to assess the need, urgency and the impact on the Product for any requested changes or features.
  • You will support the wider Product Management team in reviewing consumer feedback and producing recommendations.
  • You will support the Product Management team to identify member experience and process improvements opportunities and help design and interpret test results.
  • You will be responsible for writing user stories and specifications for new features, defects or functionality improvements assigned to you.
  • You may be, from time-to-time, expected to help investigate issues that arise, alongside the wider Product team and to escalate these where required.

Requirements

A successful candidate will be:

  • Highly logical and analytical
  • Excellent analytical and problem-solving skills
  • Deeply appreciative and passionate about translating insights and research into actionable enhancements
  • Advanced user of Excel
  • Familiarity with Tableau and Keen is a bonus
  • Able to work in a fast-paced, highly ambitious and multi-channel environment
  • Self-starter and proven team player

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year (including drinks on the last Friday of the month) as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop or “Breakfast on Ten”.

We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Similar jobs

Other jobs at Ten Group