We’re looking for an empathetic problem-solver, experienced in digital product design, to help us deliver the best banking experience possible.
We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way.
In order to do this, we’re also designing and building an internal product that allows Monzo to be many times more operationally efficient than other banks, while providing industry leading customer support.
This role will be focused on designing that product and building tooling that enables our customer services team to provide fast and delightful customer support. This blog post explains a bit more about designing for Monzo’s internal product and you can read more about our vision and principles
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.