Product Designer, Reviews at Klaviyo

Boston, United States

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email, SMS, and other channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny. Please note that this role is located in Boston and requires an onsite component. Remote candidates will not be considered at this time.

Klaviyo Reviews is one of the company’s latest features. Reviews provide users with a platform to collect, moderate, and display product reviews from customers while leveraging data to create personalized product recommendations.

About the Team:

As part of the Reviews team, you will work alongside a Lead Product Designer to deliver on the team’s ambitious roadmap. The Reviews team is highly collaborative, entrepreneurial, and known to iterate and deliver quickly. The team is eager to respond to feedback from current users on how to improve designs to better reach users' goals. As a new product offering, the Reviews team sets out to deliver unique user value that sets the product apart from others in the reviews space. This position offers an opportunity to work on a highly visible project where your work has a clear and direct impact on business metrics.

About the Role:

The ideal candidate for this team is self-motivated and excited about taking ownership of many aspects of the design process—from competitive analysis to development handoff. You will be working closely with a Lead Designer who will provide coaching and feedback on work and help you ramp up in the role. You will also be collaborating with product managers and engineers on the Reviews team, and seeking support from researchers and content designers as you take on projects.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
Familiarize yourself with Klaviyo’s design system
Introduce yourself to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

Ramp up on the Reviews product, strategic roadmap, and establish an understanding of the competitive landscape
Listen to feedback from customers of Klaviyo Reviews, understanding the unique challenges of social proof in ecommerce
Under the mentorship of the lead designer, begin working on introductory projects to support the team’s roadmap and get to know how the team operates.

In your first 90 days, you will continue to increase your influence:

Establish a division of work with the lead designer
Begin owning projects with less oversight, delivering designs from kick-off to implementation
Build relationships with your cross-functional team and contribute to making the team’s processes as efficient as possible.

How You’ll Have an Impact:

Embody our design principles by delivering features that are fast, intuitive and inspirational
Collaborate with our design system team to establish new patterns of interaction, when necessary
Demonstrate an experimental mindset to learn quickly and iterate on solutions
Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality
Understand and co-own the success metrics for your product area

What You’ll Need:

3+ years of professional design experience
Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
A portfolio of detail-oriented projects supporting the end-to-end product development cycle, from audience definition to product adoption
A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems
Experience designing for responsive web applications that scale from desktop to mobile
Experience designing with Figma

Nice to Have:

Experience in e-commerce
Familiarity with social proof strategies
Comfortable creating design prototypes to get a point across
Experience developing or contributing to an actively evolving design system

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

You can find our Job Applicant Privacy Notice here.

Klaviyo is hiring a

Product Designer, Reviews

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