Product Manager

We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance. 

We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services. 

About the Role

Your core focus will be owning idea > discovery > inception > delivery > optimisation for a software delivery team working on a back-end SaaS platform. 

The platform is at the core of a unique and modern approach to the SME insurance market, powering customer experiences that are stand-out better than the competition.  You will be bringing the insurance sector into the modern era, delivering the underlying structures that lead to the retail-grade experience for small business owners that is otherwise missing. 

You’ll be running and refining the ceremonies for your team, working alongside your colleagues in Tech to build great products based on quantitative and qualitative data inputs – whilst protecting speed to market. The roadmap you create and prioritise, will guide you and set the vision and ambition for your team which will be aligned with the company’s broader strategy. 

Being a scaling business, you’ll likely get your hands dirty in several areas to help plug gaps in resource and keep the momentum in your team, this might be helping produce some customer insight to inform development or wireframing some designs to give the team an indication of the direction to head. 

You’ll be a great stakeholder manager and be a leader without authority in your agile delivery team. You’ll be able to push through ambiguity to find solutions and relish a challenge in a fun, fast paced environment. 

Day-to-day Responsibilities

• Run agile team ceremonies, stand ups, refinement, retro, planning, 3Amigos, grooming, showcase, sprint reviews etc 

• Optimise and improve ceremonies to drive team efficiency and development of working practices 

• Track velocity and ensure the team is spending the right amount of effort on certain types of work (e.g. not ignoring tech debt / doing too much of it) 

• Write tickets, size and refine based on input from the team / relevant stakeholders 

• Preparing sprints, setting sprint goals 

• Creating a healthy and maintained backlog of opportunity 

• Work with the Commercial teams to build healthy, ambitious relationships with our insurance partners and find pragmatic routes to build complex products at speed 

• Understand, maintain and optimise product performance once live 

• Prioritising backlog based on sound logic / methods to ensure value is delivered at the earliest opportunity 

• Develop roadmap of opportunity areas aligned with broader pillar & business objectives, strategy & outcomes 

• Understand and plan sequencing of work and alignment of key resources, working with key stakeholders across the business 

• Create and track KPIs which outline success for the programme of work, aligned to key milestones 

• Analyse funnel performance to provide quantitative inputs into prioritisation and sequencing of work 

• Understand the architecture of the platform / product and how it interacts with other systems working with relevant Tech team to detail this understanding 

The Team 

You’ll sit within our Product community but will be directly aligned to our insurance pillar. You’ll be the Product Manager for our policy admin system working on strategic roadmap delivery whilst providing leadership for a Product Owner who will be driving the BAU element of maintaining and optimising the platform.    

Your development team will be made up of Configuration Analysts and a Lead Analyst. The platform is low-code, not no code. 

You’ll work with our Platform Lead who maintains oversight over the insurance programme of work in its entirety. The Sales & Service team will be key stakeholders, as the system you’re building directly benefits them – they’re your customers. 

About You 

• Customers are at the heart of your decision making 

• Can face into a challenge and drive through ambiguity 

• Great problem-solving skills 

• Be able to influence and be a leader without authority 

• Can communicate clearly and effectively 

• Thrive in a fast-paced environment 

• Organise and manage your own time effectively 

• Take the initiative and keep things moving in a positive direction 

• Happy to provide and receive constructive and positive feedback 

The interview process 

• Initial conversation with our Talent Acquisition Team 

• 1st stage interview with the Hiring Manager 

• 2nd stage interview with some of the wider team 

About Bionic Group 

Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year 

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

Recognition 🌟 

• High-flyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  

• Long service awards