Smartbox Group is hiring an

eCommerce Product Manager - Booking Journeys

Hertfordshire, United Kingdom


Reporting to:   Head of Product 

Location:           Borehamwood, Hertfordshire 

About us and Red Letter Days are the UK Brands for Smartbox Group. We are the UK’s leading gift experience provider.  Our core focus is to deliver happiness to our customers, suppliers, staff and retail partners. We aim to do this by providing industry leading products. 

We have been part of the Smartbox Group since 2009 – the world’s largest provider of experiences. Across Europe a Smartbox Group experience is purchased every five seconds!  The iconic Red Letter Days brand was added to our portfolio in November 2017 – adding additional complexity and challenges to our customer strategy. 

About the role 

You will be responsible for the Roadmap for a specific phase of the customer journey  - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation.  The role sits within the Product team, a new team created to help drive the business forward strategically.  This role will be focused on 3rd party integrations across our varied range of sectors to help build out the gift beneficiary booking experience. 

  • Apply data driven approach to defineprioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative) 
  • Take ownership of individual product area and full responsibility for leading development including: 
  • Identifying areas of improvement that will contribute to OKRs and improved customer experience 
  • Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking,  QA, UAT, post launch validation and ongoing optimisation 
  • Working with the wider Product team to ensure that all development is prioritised effectively 
  • Assist in establishment of the Product team as subject matter experts, building trust and value within the business 
  • Develop strong understanding of business processes and systems 
  • Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions  

Desired Skills and Experience 

This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.  

The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines. 

  • a minimum of 5 years online Product Management experience  
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website, ideally from the Travel/Hotel booking sector  
  • Able to demonstrate exposure to and experience of leading key strategic initiatives  
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight  
  • Experience of 3rd party integration/APIs 
  • Experience with user research and discovery techniques 
  • Experience of business benefits/success metrics and OKRs 

About You 

  • Enthusiastic, curious and passionate about identifying and solving customer problems (whether consumer, supplier or internal) 
  • High attention to detail  
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines 
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business 
  • Ability to demonstrate strong written, verbal communication and presentation skills at all levels  of the organisation 
  • Flexible – we are a fast moving business and change is a constant 

Our mission 

To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team. 

Our vision 

To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques. 

What to know what it is like to work at Buyagift and Red Letter Days, why not check out our company reviews on Glassdoor: 

Disclaimer: In applying to this position, you consent to Smartbox Group (Buyagift Plc & Red Letter Days) to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position. 

Due to the high volume of applications it will not be possible to respond to unsuccessful candidates. Sorry for any inconvenience this may cause 

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