Airbnb is hiring a

Product Manager, China Community Support

Beijing, China

Job Summary:

Airbnb is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over 7 million accommodations and 40,000 handcrafted activities, all powered by local hosts. An economic empowerment engine, Airbnb has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. With more than half a billion guest arrivals to date, and accessible in 62 languages across 191 countries and regions, Airbnb promotes people-to-people connection, community and trust around the world.

 

Airbnb爱彼迎公司简介 

爱彼迎是全球领先的特色住宿和体验项目预订平台,提供700多万个独具当地特色的住宿选择和4万项精心策划的体验活动,均由当地房东和体验达人倾力打造。作为赋能经济发展的引擎之一,爱彼迎正在帮助数以百万计的旅游服务创业者将房源和爱好转化为收入,也让当地社区享受到了旅游业带来的经济效益。迄今为止,爱彼迎已接待超过5亿人次房客,在全球191个国家和地区提供62种语言服务。爱彼迎致力于在全球范围内促进人与人之间的交流和信任,打造充满人情味的社区。

 

About Airbnb China

As an independent business unit, China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers, and creating a world where "anyone can belong anywhere".

 

爱彼迎中国简介

作为一个独立的业务部门,中国是Airbnb爱彼迎全球增长的重要引擎之一。自2015年底正式进入中国起,爱彼迎在中国市场不断加大投入,实现了持续快速增长。爱彼迎将持续升级本土产品,打造创新的品牌活动,提升用户体验,构建有凝聚力的社区。作为共享住宿行业的领军者之一,爱彼迎还携手各方,积极推动这一新兴行业的可持续发展,实现多方共赢。我们将继续打造高效的本土团队,将原汁原味的旅行体验带给中国旅行者,创造“家在四方”的归属感,重新定义旅行。

Responsibilities 

  • Sets vision for a product team. Challenges the status quo and inspires people toward a unified destination. 
  • Creates clear goals for the team and efficiently executes to ship product and deliver impact for our business and users.
  • Have rich experience in To C or To B  products, can quickly find the essence of the problem, output good quality product solutions.
  • Leads large, cross-functional groups of people to deliver on team’s mission (without necessarily managing team members). Communicates concisely and influences outcomes.
  • Build alignment across product teams, cross-functional partners (FP&A, Community Support Operations, Trust, etc.) and China Leadership/Executive team.



Qualifications

  • 5+ years product management experience with a consumer internet company
  • Demonstrated track record of product leadership.  Ability to lead and influence teams.
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • Experience with Chinese consumer internet products or marketplaces.
  • Big thinking. Should be able to help a small team achieve goals out of their comfort zone.
  • Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there.
  • Required good ability of English skill

 

职责

  • 负责房客/房东端核心体验优化,提升平台自助服务能力,降低平台客服成本
  • 从用户反馈发掘产品体验问题,对问题清晰定位,产出合理的解决方案
  • 建立清晰流程的协作流程,通过跨团队的合作落地产品方案
  • 深入分析用户行为及用户反馈数据,优化关键指标,有效衡量项目产出

 

要求

  • 五年以上的产品经验,有用户端经验优先考虑
  • 有能力设定产品远景,为团队制定明确的目标和落地的执行计划,并推进相关团队执行及交付,实现目标并为我们的业务和用户带来影响。 
  • 擅长跨团队协作沟通,有能力推进产品及其他职能团队(财务/社区运营/风控团队等)与领导团队达成一致。
  • 具备丰富的To C或To B产品经验,可以迅速找到问题的实质,输出优质的产品解决方案。
  • 可熟练使用英文沟通





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