Metapack Careers is hiring a

Product Manager - Data and Reporting

London, United Kingdom

Who are Metapack?

We are a tech company that works with a lot of the world’s biggest ecommerce players to integrate them with over 450 carriers around the world to make delivery easy. We are a multi-tenant SaaS platform. We give them the platform to help consumers decide their delivery preference and track the parcel’s progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel – all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo, eBay, and Zalando. In fact, we work with so many retailers and carriers it’s highly likely that you’ve interacted with us at some point when ordering goods online!

In August 2018, we were acquired by Fortune 100’s 2nd fastest growing company, stamps.com. We have super ambitious and exciting plans all centred around our tech. Metapack will play a role in shipping around 600 million parcels in 2018 and with the wider stamps.com family the number rises to 2.5bn parcels. Metapack has been growing at 40% year on year over the last 5 years and continues to grow at a rapid rate.

Our Values;

The way we work really is at the heart of Metapack, and our 4 core values are brought together to give a sense of our culture.

With Innovation and Integrity at our core, we have a flat and open culture where data & evidence, backed by honest and frank discussions, beats subjective opinion and hierarchy.  We Collaborate with energy and Passion on meeting the needs of our fantastic customers and partners.

We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With stamps.com ownership comes the ability to operate largely independently away from Board meetings and old world thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the MetaPack culture – and we love working with like-minded people. 

Why would I want to be a Product Manager at Metapack?

At Metapack, a Product Manager has the unique role of shaping the future of ecommerce delivery for the world’s largest retailers and their consumers.  The role provides opportunities to work with many of the world’s largest brands and retailers (e.g. Adidas, John Lewis, ASOS, Zalando etc.) with a world class technology team and with volumes and transactions and data not found anywhere else in the ecommerce delivery space.

As the Product Manager for Metapack’s Post Ship Product Family, your primary focus will be on data and reporting products. As part of this team you will be helping to define the Metapack data strategy to create value and new products from the world’s largest repository of ecommerce delivery data. You will be working with a world-class data engineering team to create innovative and profitable products.

What would I be doing?

  • Producing, maintaining and advocating the business product vision and roadmap to represent the company's goals and support the continued growth of the Metapack business 
  • You want to understand "What", "Why" and “When” more than "How" of Metapack’s retail products
  • Creating vision and strategy for your product area you are able to inspire and influence stakeholders and customers
  • Providing clear analysis on customers, global markets, opportunities, growth profiles, segmentation and competitor analysis  
  • Owning the design and delivery of the product roadmap – you will prioritise ruthlessly and will know when to trade-off good ideas
  • Making sure that the product output is to a consistent high standard across all product outputs such as sales and marketing collateral and documentation, a clear product rate card and contract product description as well as a consistent and relevant user experience (UX) of both the user interfaces and APIs
  • Managing the product life-cycle, from inception to end-of-life
  • Responsible for the Product Development Lifecycle including management of existing products and NPD, including Product Innovation 
  • Developing take to market strategies working with key commercial (including Sales, Marketing & Partners) and technical stakeholders
  • Commercially responsible for your products revenue and its pricing strategy
  • Responsible for KPI/OKR describing business outcomes including expected revenue 
  • Responsible for ensuring that regular product management reporting, sales enablement and product collateral are completed 
  • Engaging with Customers, PMO, Project Owners and Solutions Architects to understand and plan customer commitments 

What key skills and experience do I need?

  • Experience in the commerciality and marketing of a B2B software product, ensuring the products continual success in its market 
  • Experience creating data products in a B2B environment
  • A keen interest in the omnichannel delivery domain and the technologies that impact it 
  • The ability to influence without authority 
  • Strong track record in delivering agreed outputs and outcomes 
  • A strong appreciation of user experience (UX) from multiple points of view and the ability to translate this into product design 
  • An appreciation of product practises, processes and tools 
  • Excellent interpersonal and communication skills 
  • Good problem identification and solving skills 
  • Strong organisational and analytical skills 
  • Ability to work in fast-paced, time-compressed and dynamic environment 
  • Bachelor’s degree or equivalent 
  • Translating requirements into actionable, profitable plans 
  • Working across international teams and time zones

It would be great if you also could bring

  • Any logistics, supply chain, retail or ecommerce software experience
  • An appreciation of marketing and product marketing

What are the perks?

  • 25 days holiday, 10% bonus (paid quarterly), pension, enhanced maternity and paternity leave, group life insurance scheme, private medical healthcare
  • Discounted gym membership, cycle to work scheme, interest free season ticket loan
  • Dynamic, open culture with lots of social activities