Product Manager – Customer Engagement Team
We are hiring a senior Product Manager to join our customer engagement team who are changing the way we think about loyalty and promotions across the business. The product manager will balance the customers voice and opinion along with the businesses desire to create an exciting and engaging loyalty and promotions platform.
This is an exciting role for an experienced product manager who can:
The ideal candidate will have experience of omni-channel customer behaviours, worked closely with stakeholders, define outcomes and success criteria and will have owned a shared a roadmap across their organisation.
We have been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety.
We want to create a place for teams to do their best work, and you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment.
You will be working in a multi-disciplinary team alongside a delivery manager, software developers and QA engineers. The team have selected the loyalty and promotions engine and are now working to implement loyalty as a service across a number of channels, such as ecommerce and retail whilst building a data pipeline to give insights to our consumers omni-channel experience.
You will also contribute towards the established community of practices at Footasylum for product managers to learn from other teams and promote better ways of working.
This is a chance to help us define and deliver a solution that creates a unique omni-channel shopping experience for our customers. You will work closely with the senior team of retail, merchandising, ecommerce and logistics as this experience impacts a significant number of business functions and is at the heart of our digital transformation journey.
Within your current organisation, you are highly inquisitive. You spend time forming relationships with other business functions to create openness to allow the vision and strategy.
You support those around you, you are constantly learning and work in a kind, considerate and collaborative manner with a keen interest in new ways of working.
As product manager you will be bringing the ideas together to create a very clear and visible roadmap, encouraging your team to work in the open. You will discover the needs of the business and the customer and rally the team around them creating a roadmap of outcomes and objectives, to bring the two worlds together. You will build a collaborative culture by working closely with various business functions whilst leading a culture of experimentation to test the assumptions about the product journey. You will define the key metrics and targets and get the business intrigued by the insights the team are discovering.
You will be facilitating workshops to create a shared understanding the business problem, you will work with the team in delivering iteratively, creating quick feedback loops and testing assumptions as you go, to avoid a big bang approach. You will be able to prioritise the journey based around the cost of delay, business impact and qualitive data. You will always have an eye on value and delivering exceptional services. Your team will continuously inspect and adapt in order to improve how they work. At every point, you will have the support of your team and the business to do the right thing with autonomy, mastery, and purpose.
Above everything else, you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment.
We are offering a salary of up to £60,000 for the right person, which we assess based on your own experiences, delivery skills and against the principles of our department and our ways of working. You’ll also get access to our ‘FA Presents’ company benefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills.
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
We review applications on an individual basis, and if we feel you would be a good fit you’ll meet with a few members of the Footasylum team for an informal chat about the role over Zoom, and to see if we’re a good fit for you.
With the ongoing COVID-19 situation our teams are all working remotely, adjusting to this new way of working as best we can - and as such we’ll help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.