AppDirect is hiring a

Product Manager, IAM

Pune, India

About the team:

The core mission of the product management team is to improve how cloud software and solutions are discovered, purchased, and managed globally. We have a strong passion for creating best-in-class user experiences at every stage of the customer journey. We thrive on turning complex technical challenges into elegant customer-focused solutions that are scalable and easy to use. Catering to a diverse ecosystem of cloud commerce vendors, channels, and users requires us to creatively think our way through challenges - with a dual focus on product quality and time-to-market. We learn from but don't dwell on our occasional mistakes - holding each other accountable, while also being committed to our shared success.

About you:

AppDirect is seeking an experienced and energetic Product Manager to lead our IAM (Identity and Access Management) Directory Services team. You will become a key member of the AppDirect product management team and will work closely with our software engineers to drive IAM directory services through all development and go-to-market phases - from conceptualization, through launch, and into adoption. Your role will be to create innovative workflows and APIs enabling our customers to understand their data, navigate payment operations, and reconcile their accounts. You’ll bring your passion for engaging customers to understand their needs and make user management as easy as possible for all parties. Additional AppDirect is the cloud service commerce leader making software and products accessible globally.

The AppDirect cloud service commerce platform unites providers, developers and consumers of cloud services into a single ecosystem. This makes it easy for businesses to find, buy and manage cloud services from a central location and delivers new opportunities for providers to distribute, sell, and market cloud services. AppDirect-powered marketplaces, billing and distribution, and identity services help providers – including Samsung, Telstra, Deutsche Telekom, ADP and others – connect millions of business users to solutions from Microsoft, Google, Box, DocuSign and more. We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What you'll do and how you'll make an impact:

  • Own the product vision for IAM Directory Services at AppDirect, ensuring your vision aligns with the overall product and company strategy
  • Understand and champion customer needs. Collect customer feedback, nurture customer relationships, and bring the voice of the customer to your product development process
  • Be the subject matter expert internally on Directory Services and our IAM data model, understanding the detailed end-to-end customer journey
  • Develop and manage your product roadmap, continuously articulating your rationale for prioritization and driving tough tradeoffs decisions to balance competing stakeholder interests
  • Constantly assess your product-market fit, using customer insights, competitive analysis and your own industry knowledge to adapt to changing conditions and refine your approach
  • Work within our iterative product development process and take ownership to ensure product delivery deadlines and customer commitments are met
  • Define detailed business requirements and work closely with our software engineers and architects on innovative solutions that take usability and scalability into account
  • Engage cross-functionally with product marketing, sales, and other stakeholders to ensure flawless go-to-market execution of your IAM Directory Services roadmap
  • Produce content for customers, engineering, sales, and product marketing to consume for product launches, training, or technical specs
  • Keep a watchful eye on your product’s performance, ensuring performance and reliability meets integration partner needs and issues are solved quickly
  • Own your measures of success, converting your KPIs to actions

What you'll need:

  • 6+ years of solid experience in identity and access management technical product management or a similar domain
  • Bachelor of Science degree in computer science, engineering or equivalent experience
  • Working knowledge and experience with one or more of the following: LDAP / Active Directory, SAML, OAuth, OpenID Connect 
  • Strong background in API development, especially using GraphQL
  • Understanding of the needs of IT admins and security teams
  • Understanding of the SaaS/Cloud industry landscape
  • Excellent communications and partnering skills. Comfortable presenting to customers and internal stakeholders, across business and technical audiences
  • Demonstrated ability leading geographically diverse cross-functional product teams
  • Analytical and detail-oriented approach to your work, while also being quick to act and results driven
  • Strong ability to break down very complex problems into actionable steps that drive results

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice