PlayStation Global is hiring a

Product Manager, Online Safety Experience

San Francisco, United States

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Product Manager, Trust and Safety Experiences

San Diego, CA or San Francisco, CA

The Team

A critical part of our vision of PlayStation as “The Best Place to Play” is to ensure that every member of our community should be able to enjoy positive online gaming experiences, free from discrimination, and without risk of being exposed to toxic behavior or inappropriate content. Accordingly, we are always hard at work on finding new ways to keep our community safe by continuing to invest in building out a best-in-class online safety platform. At the same time, we’re always striving to create a diverse and versatile team within a learning and supporting environment, where every team member is empowered to do their best work!

The Role

The Product Manager for Trust & Safety User Experiences will be responsible for leading the definition of product requirements and deliverables for the PlayStation online safety experience. 


  • Develop requirements for new online safety features and services for PlayStation, focused on better guiding and educating players in how to stay safe and play well
  • Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences
  • Work with design teams to create solutions that are compelling, easy to use, and realistic to implement
  • Work with engineering teams to ensure we build the right thing and ship it at the right time
  • Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners
  • Prioritize features based on product strategy and global business goals
  • Maintain and communicate the roadmap for your features and product
  • Understand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap
  • Communicate the competitive landscape as it affects PlayStation and its social strategy in particular 

Required Qualifications & Experience

  • 3+ years’ experience in product management capacity
  • Worked as Product Manager for online, consumer-facing experiences. Experience in areas such as tutorials, customer feedback and educational software would be especially useful
  • Understand specific challenges to online safety seen in the online gaming domain
  • Knowledge of the regulatory landscape around online safety
  • Great communication skills – to articulate specification detail, strategic rationale, and everything in between
  • Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles
  • When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams
  • BA/ BS Degree or equivalent


Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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