Patch is hiring a

Product Manager - Operations

London, United Kingdom

About Patch

Patch is a modern plant shop, for modern plant people. Patch helps you discover the best plants for your space, delivers them to your door and helps you look after them.

Patch has delivered over 300,000 plants to 110,000 customers while growing +100% in the last year. Patch has raised £10m so far and is poised to expand across Europe and cut out the middle-man in its supply chain.

As more of us choose to live in big towns and cities, we’re leading busy, stressful lives and our need for nature is growing. We believe that by bringing plants into your home or workplace, life becomes much calmer, healthier and more joyful.

There’s a perception that plants are hard work; it’s a mission to find places that deliver plants, it’s difficult to choose the right plants for your space and it’s a pain to look after them - but it doesn't have to be this way.

We were recently voted 16th in the #Startups100. The business is backed by the early-stage investor, Forward Partners, and has raised its Series A from one of the most prestigious VCs in the UK, Octopus Ventures.

What’s the opportunity?

This is an opportunity to shape one of the UK’s most exciting and popular new brands as it goes from scrappy startup to household name.

Product Management at Patch covers a wide range of key business areas. We're a consumer-facing brand which inspires customers into urban gardening and gives them the know-how to look after their plants. We're also a logistics company getting plants from growers to customers in major cities around the world as quickly and efficiently as possible.

We are looking for a Product Manager to focus on logistics and getting plants from growers to customers as quickly and efficiently as possible. You'll work as part of a cross-functional engineering and design team on some of our key initiatives, collaborating with our operations and finance teams to identify and deliver great solutions.

You will focus on making Patch a more efficient business through the use of technology. This could be by making it easier for customers to self-serve, automating how we buy plants and manage stock, or helping us deliver plants to customers faster.

What will the job involve?

  • Work collaboratively with other business functions to understand their goals and how Product and Technology can support them
  • Define clear user stories with just the right amount of detail
  • Defining and improving cross-functional processes using technology
  • Work side by side with the engineering and design team members to define solutions to technical problems
  • Ensure product changes are successfully on-boarded into the business by defining clear business processes and training users on how to use new functionality
  • Analyse existing product performance and customer behaviour to inform product improvement ideas
  • Carry out user research and interviews with users both internal and external users
  • Define clear hypotheses for improvements and establish metrics to track the impact of the changes.
  • Support the Head of Product and Patch Leadership team in setting the strategy and roadmap for Patch
  • Break down high-level quarterly objectives and create a structured approach to achieving them through iterative product improvements


What experience, skills and traits do I need?

  • You have at least 4 years of experience as a Product Manager or similar role
  • You love defining and optimising processes
    You have delivered technology for operations teams that has had a measurable impact
  • You love data and metrics
  • You have experience working directly with Engineers/ Developers and Designers
  • You’re a strong communicator and enjoy working collaboratively with your core team and wider stakeholders
  • You take a user-centred design approach always putting the user first
  • You are interested in the process of designing Products and how to improve it

Nice to have:

  • Working in a startup or scale-up
  • Experience in eCommerce
  • Experience in eCommerce back-office technology e.g. inventory management


What’s in it for me?

Patch offers a number of team-wide benefits and perks but if there’s something that’s important to you that’s not on this list, let us know.

  • An opportunity to bring online one of the world’s last remaining offline industries
  • Highly competitive salary
  • 25 days holiday allowance pro-rated
  • Generous plant allowance to help you bring your own home to life
  • Regular team socials
  • Weekly breakfast meetings
  • Drinks on a Friday afternoon to celebrate the week
  • Flexible working arrangements, as long as the work gets done
  • Coaching/mentoring budget to help you with your development
  • You will work from home initially (likely for the remainder of 2020) and then be based at our London office with part-time remote working possible should you prefer
  • Patch HQ, a beautiful and unique building, just a moment’s walk from Queenstown Road train station (one stop from Victoria, Waterloo and Clapham Junction). As you’d expect, it’s bursting with plants.

Patch is an equal opportunities employer which fosters a culture of diversity and inclusion amongst our staff and partners. We welcome applications from all backgrounds as we continue to grow the business and will give full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.