Product Manager - Platform Observability

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is seeking a talented and technical Platform Product Manager to join our Platform Engineering organization.  Our organization provides all Twilio engineers with compelling, continuously improving, cloud-scale development platforms–freeing our engineers to focus solely on their products and their customers.  The Platform Observability team is growing rapidly and globally.  The core function of this team is to provide every Twilio engineer with operational visibility into their entire architecture.  We are seeking a Product Manager to partner with the Observability team to accelerate the products and services provided to our internal customers.  This position reports to the Product Management Director for Platform Engineering.  If you are deeply passionate about enabling Twilio engineers, and love solving complex infrastructure problems with software, you are probably a great fit for our team.

Who?
Twilio is looking for an exceptional individual who lives Twilio Magic and has a demonstrated track record in conceiving and delivering technical products.  They also have:

• 3-5 years experience as a Product Manager in a fast-paced company focused on delivering software.
• Possess strong technical acumen – you can communicate effectively with engineers and architects; stakeholders and program leads; software vendors and finance. 
• General understanding of globally-operated Cloud Services/Platforms (preferably AWS)
• Demonstrated experience building products and services to accelerate internal engineering teams in a global environment.
• Demonstrated experience working with high-scale vendor products and an ability to influence their Roadmap. 
• Expertise with quantifying business needs and developing KPIs.
• Collaborative mindset and ability to work with distributed, cross-functional teams.
• Previous experience in change management, data analysis or project management is highly desirable.
• Solid communication skills and the ability to clearly articulate both your point of view and that of your customers and stakeholders.
• Ability to understand customer toil and alleviate it with up-to-date documentation and effective communication. 
• General understanding of compliance regulations such as GDPR, HIPAA, etc.
• Strong communicator fluent in written and verbal English.
• You are curious, empathetic, and have a good sense of humor.
• Bachelors/Masters degree in Quality Management or Computer Science or equivalent experience.

What?

The Observability team mission is to protect Twilio Customers by providing full observability of systems and services performance to all Twilions. The team is mainly focused on developing and maintaining infrastructure/application-level monitoring and logging tools.

As a Product Manager on the Platform Engineering team, you will be expected to live the Twilio Magic and:

BE AN OWNER

• Own and execute the roadmap for your products–communicate both the business value and the technical rationale behind your product decisions.
• Participate in Agile/Scrum teams– assist team in planning and execution of sprints, epic and story backlog refinement, and related operating mechanisms.

WEAR THE CUSTOMER’S SHOES

• Seek out and gather our engineers’ needs–translate and synthesize them into actionable products/product requirements.

RUTHLESSLY PRIORITIZE

• Maintain laser focus on MVPs, iterative product development, and releasing immediate/tangible value to engineers–learn and adjust frequently.
• Manage project plans for on-time development and release–ensure that engineering is working on the right things at the right time.

DRAW THE OWL

• Accelerate learning on new products by running workshops, developer previews or betas to gather developer feedback and build a strong perspective on product priorities.
• Identify necessary reports, metrics, and analysis to measure the effectiveness and validate the success of completed projects.

WRITE IT DOWN

• Demonstrate excellent verbal and written communication - ensure that complex ideas, thoughts, and vision can be communicated simply and effectively. You are expected to thrive in a highly collaborative environment.
• Create detailed product specifications to illustrate product functionality including business rules, flows and use cases.

Why?

The Twilio Technology Platform organization empowers every Twilio developer to be their best at Twilio.  Our team of talented Product Managers owns the vision and roadmap that delivers value to our Twilio engineers.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We are looking to fill this position as a remote employee in the United States (East Coast).  However, we will consider all highly qualified applicants in the US and the EU.  What you get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.