Stripe is hiring a

Product Manager, Support Products

Seattle, United States

Stripe is one of the fastest growing technology companies in the world, and we’re scaling in every dimension: users, revenue, people, technology, processes, and more. Stripe Support handles millions of cases per year and is responsible for providing a world class support experience to every user on every case. Our goal is to create and amplify our customers’ success by partnering with them to resolve issues and advance their business. We need to do this while Stripe is growing both horizontally and vertically; growing our customer base, launching new product offerings and expanding internationally. 

As a Product Manager on the Support Products PM team, you’ll be responsible for developing and executing the strategy for our Agent Platform. We need you to craft the framework for agent tooling that can power the next 5-10 years of Stripe’s growth. Imagine a future where Stripe receives 20,000+ cases per day across a product portfolio of 30+ products requiring deep technical knowledge. Your role will be to build the systems to meet that scale while serving a diversity of agent profiles.

You will:

  • Equip our agents with the tools to be experts on both the customer and their problem from the very first contact
  • Be responsible for scaling our workflow platform to enable our Operations partners to manage this growth
  • Define a comprehensive knowledge strategy for systematically improving internal and external knowledge; how it is created, updated and distributed

We're looking for someone who has:

  • Computer Science background or equivalent technical skills
  • A knack for managing stakeholders
  • An ability to navigate the space between internal and external customers
  • Experience leading either internal systems or platforms 

What's it like to work at Stripe?

Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run, and scale an internet business from anywhere in the world.

We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.

We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do).

We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions.

In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.

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