Careem is hiring a

Product Market Fit Coordinator

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 31 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

Supreme Customer Service is fundamental at Careem, and we want to wow our customers every time! The purpose of the Product Market Fit Coordinator role is to assist the Product department in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service when dealing with technical support issues and functional documentation. Key responsibilities include:

  • First response to customer technical queries, usage problems and complaints, ensuring that the communication is consistently efficient, prompt, professional and exceeds customer expectations
  • Ensuring all customer interactions adhere to our internal quality standards and SLA’s