Join a high-performing, tight-knit team in a fast-growing startup working to making hiring more transparent, strategic, and effective. Product Ops at Lever holds the deepest product knowledge and our challenge is to improve and scale operations to keep up with our fast-growing list of customers. You’ll support our customers and serve as their advocate within the company. In this role, you will quickly learn the ins and outs of the recruiting process and develop personal relationships with hiring teams at the hottest startups, including Box, Lyft, Yelp, Quora, Foursquare, Change.org, Shopify, Reddit, GitHub, and hundreds more.
A major responsibility of all Product Ops Specialists is to manage emails and reported bugs from our customers in Zendesk – which means you should be organized, calm under pressure, and love inbox zero as much as we do. We take every question, comment, and piece of feedback very seriously. And we pride ourselves on getting back to customers within minutes or hours, not days.
Our perfect coworker is smart, independent, self-motivated, empathetic, and passionate about supporting our customers. It's critical that you are product-savvy and can quickly learn how to use new tools (most importantly Lever). Past experience in technical customer service (email, phone, or live) is definitely a plus.
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