THE ICONIC is hiring a

Product Owner

Sydney, Australia

At THE ICONIC our mission is to deliver seamless and inspiring experiences for our customers and our people. We DREAM BIG through collaboration and innovation and are supported to bring incredible ideas to life. We are a group of people believing in making a positive difference in this world and liberating our customers through the power of fashion and sports.

Your Team

Our Product team is made up of strategic thinkers, leading and guiding cross-functional squads of Engineers, UX Designers and Data Scientists to ensure our customers and internal teams are delighted with every tech interaction. The team work with all areas of the business to set the strategy, roadmap and feature definition for all our tech products, from new features, existing systems and upgrades. This team are tech-savvy, business focused, big-picture visionaries with a passion for innovation.

Our Tech teams skills and experience are diverse, allowing for greater collaboration and constant learning. Our teams are mission-driven and able to iterate from inception to production without being blocked or having to ask permission from other teams. We love to move fast and build, measure and learn. 

The Role & Responsibilities 

You bridge technology and business value and are the go-to person who’s responsible and accountable for the inception, design, delivery and testing of solutions that work. You won’t just create tech features, you’ll create customer and business value. This means that you work with your business partners to understand the context, and you deliver the solution that is needed. It will usually be tech, but not always. You’ll improve processes, train people, refine policies and procedures, improve data and reporting, and of course, deliver technology to enable all of this. You’ll always take the time to embed your solutions within their content, and you own the outcome rather than the output.

You will be working in an agile environment on high-quality software to support THE ICONIC as a leader in the online retail space. You will use your prioritisation skills to make the right calls on what needs to be addressed and when and how value can be delivered as early as possible.  

You’ll be part of a multidisciplinary team with OKRs (Objectives & Key Results). It’s your responsibility to set your team's OKRs, prioritise them and drive the necessary workshops and stakeholder alignment meetings. You’ll work with your team to get things done and advocate for the team, explaining how your solutions deliver value for customers and contribute to THE ICONIC’s success. You’ll break your product objectives down into tangible deliverables, ensuring the team and others across the business are engaged. You’ll resolve any blockers that may arise, following the Lean Development Life Cycle.

You take accountability for your product backlog. This is more than accountability for ‘having’ a backlog. You also make sure that it is clearly ordered by business and customer value, based on data and rationale and are able to communicate how your prioritisation decisions are made and why. You don’t do anything you do because someone else said you should do it. You have a clear view on what is most important, and why you believe it to be so.

It is expected that you:

  • Prioritise and have a clear framework that allows easy explanation why are we doing A instead of B.
  • Be the user voice at the table.
  • Have a clear overview of what the team is set to achieve and how it relates to the company goals.
  • Understand the viability, feasibility and desirability of what’s set to be delivered.
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams and/or charts.
  • Improve team velocity by analysing current performance, experimenting with new ways of working, improving team engagement and measuring and surfacing agile metrics.
  • Update job knowledge by being exposed to other THE ICONIC departments and people, current and future state of the market, macro trends, what other top tech companies are doing and participating in industry-related events.

Skills and Experience 


  • 3+ years as a Product Owner or Product Manager
  • 5+ years working in an Agile environment
  • You'll have deep experience building digital products on the web and native apps
  • You've led a product from strategy, through to initial idea, implementation, support and continuous improvement
  • You've developed and managed successful stakeholder relationships
  • And you've decided whether to buy or build new products to integrate into existing infrastructure


  • Ability to get things done, either autonomously or within a team, depending on the circumstances.
  • A methodical approach to problem-solving, and well-practised toolkit of methods to apply to get to root causes and find the best solutions
  • Ability to articulate complicated problems to people so they can understand and contribute to the solution
  • Analysing quantitative data to pinpoint problems and opportunities, or prove that something is worth doing
  • Break down tasks by writing user stories with acceptance criteria
  • Excellent written and oral communication skills
  • Strong organisational skills
  • Customer-centric product design, development and delivery
  • Understands the levers of revenue/cost/margin/profit
  • Mapping processes and operating models

Ideally you'll also have experience with...

  • Financial analysis - cost, revenue, ROI
  • Human-centred design, UX
  • Process analytics (Eg- Lean/Six Sigma)
  • Working with data models, relational databases, SQL
  • Working with online technology (mobile, authorisation tech, payment gateways, etc) top tech companies are doing and participating in industry-related events.

Location and Key Extras

This role is based in Sydney CBD with great transport, shopping and food districts all within close distance to Hyde Park for those who enjoy lunchtime exercise or just some fresh air! We also offer a number of extras including flexible working arrangements, generous employee discounts, birthday leave and loads of learning opportunities and support.

Health and Wellbeing is extremely important to THE ICONIC, so interviewing and onboarding for this role will be conducted virtually due to COVID-19 and this role will temporarily work from home until further notice.