Coupang is hiring a

Product Owner (Global Operations Technology)

Seoul, South Korea

Join us to shape the future of eCommerce in South Korea, and Asia! Coupang is one of the largest and most disruptive standalone e-commerce companies in Korea whose focus on continuous innovation is revolutionizing the way Korean consumers shop. We have attracted over 12 million purchasers who have collectively made over 200 million purchases on our site and generate billions of visits each year. We currently compete within Korea’s $342 billion retail market, of which e-commerce comprises $~$60 billion and is expected to grow at a CAGR of 15-20%% hitting $130bn by 2020.

At Coupang, our product owners are mini-CEOs with end-to-end ownership of a specific area. We are looking for several experienced product leaders to own products that focus on improving productivity and quality of our major operational processes. POs in this domain will define and drive key initiatives in areas such as fulfillment, delivery, customer service, vendor and seller services.

We believe a good process without automation is inefficient while automation without good processes is a waste. As a PO, you will work with your stakeholders on process improvements while finding key levers where technology can be applied as game changers. To be successful, you must be customer focused, obsessing over process details that impact how we serve our customers. With your team you will find and remove bottlenecks that create pain points for customers.

You own product roadmap to improve KPIs related with availability, productivity, quality, and customer satisfaction. To realize your vision, you will work with a team of highly talented Research Scientists, Software Development Engineers, POs, and key stakeholders in Retail, Vendor Management, and Operations.

Job description

Product Managers, so-called Product Owners at Coupang are mini-CEOs of product lines. They manage the entire product life cycle from strategic planning to implementation to maximize customers’ satisfaction. Working intimately with various operational units, they also develop and launch innovative products and services through highly data-driven critical thinking in cross-functional settings.

Be a Coupang’s Product Owner. Be a top talent.

 

Organisation

Global Operation Technology:

Have you ever wondered what happens after you place an order in eCommerce? Global Operation Technology are the team that enables each order to be delivered to the customer without a delay.  We develop systems and services that take the customer's orders and decide which warehouse to send the orders, how to best to put them into a single or multiple boxes, what routes should the packages take, and how to show these statuses to the customer.  On daily base, we deal with a leading edge software technologies to calculate the promise delivery date of an order using the inventory location (origin) and a customer location (destination), to build algorithms to predict and forecast the daily max capacity of warehouses, sortation centers, and delivery truck for operation and planning, to forecast next inbound order volumes and locations, and to maximize customer experience through simplified real time tracking information and notification.  We are the teams that build the system which controls the whole operations of Coupang including the system for Coupang Man.  Come join the team and, together, we can build the system that propels Coupang's tomorrow.

CS and C-returns Systems:

We are the heart of Coupang. We relentlessly advocate for customers by hearing customer's voice and distributing to the entire company by Andon mechanism. Proactive Customer Service is a game changer in E-commerce. We are not only solving customer's problems, but also proactively forecasting future events to prevent the post-purchasing issues at the first place. We achieve our missions by working backward from customer's contacts and voices. You will enjoy solving tough problems by the cutting edge technology and make history with company's growth.

Transportation System:

In Transportation System, we are working on typical CS optimization problems, such as "Traveling Salesman Problem" (TSP). If you have 7 places to visit, you have 360 different paths to consider.  If you have 14 places to visit, you have 3,113,510,400 possible paths. As the number of places to visit become 80, the possible path becomes more than 40 times the number of atoms in the whole universe, not earth!  We also work with systems that provide a real time tracking for the customer packages, manage and control integration with 3rd party hardware and software, forecast and predict the package volumes for each of the path, and collect and analyze big data for further optimization.  We love solving hard problems, continuously improving ourselves and having fun while doing it.

Supply Chain Management (SCM) Systems:

SCM Systems helps Coupang manage inventory for all items sold and fulfilled by Coupang. We own systems that forecast customer demand, automate the inventory buying and replenishment process, create and manage purchase orders, gather and surface information about our suppliers, and integrate inventory-related information with accounting and settlement systems. Our systems need to scale with the growth of Coupang's retail business, and our goal is to leverage technology to build an automated and efficient supply chain that is a core part of driving innovation and value for our customers.

 

 Minimum Requirements

  • Pro-active problem solver with a strong inclination to execute
  • Analytical thinker, who is comfortable with metrics and KPIs
  • Great communication skills with the ability to communicate details across multiple teams as well as strategy with senior management
  • Self-starter who takes ownership and has the ability to think and react quickly in a high-energy, fast-paced environment
  • Prior product management/planning experience

 Preferred Requirements

  • MBA from top-tier business program or a computer science undergraduate degree
  • Minimum 3 years working experience in Internet / e-commerce / retail industry
  • Fluent in English and Korean

 

 

Operation Process

 Minimum Requirements

  • 5 or more years product experience in area of supply chain management, logistics, seller/vendor management, or customer service. 
  • Experience in planning and launching new products/programs. 
  • Bachelor/Master/PhD degree in Computer Science/Mathematics/Engineering or related fields.  
  • Analytical thinker who works well in fast paced and data driven cultures. 
  • Ability to effectively communicate with different audiences, from software development engineers to vendor managers to CEO. 

 Preferred Requirements

  • E-Commerce industry work experience. 
  • MBA 
  • Lean experience 
  • Fluent in English and Korean

 


[이력서 제출시 유의사항]

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Greenhouse 개인정보 처리방침  -  http://blog.naver.com/coupang1104/220696693534