Sprinklr is hiring a

Product Support Engineer

Bengaluru, India
Full-Time

Who We Are 

Sprinklr is 1300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

 

Meet our Product Support Team!

 

The most important criteria for joining our Product Support team are:

  • Passion for solving client challenges and commitment to client delight
  • Excellent written and verbal communication skills
  • Exceptional troubleshooting skills, and a passion for problem solving and investigation
  • Ability to multi-task and prioritize in fast-paced and highly collaborative environment both independently and as a member of a team
  • Fluency in social media platforms

What You'll Do



The Product Support Engineer is responsible for providing high-quality product support for the Sprinklr platform and/or Sprinklr products. This person will also work on other projects and documentation as required. Product Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users. Support engineers will be required to be on-call on a regular basis throughout the year. 


 

What Are Your Responsibilities

  • Duplicating and troubleshooting product and technical issues faced by clients, working towards a speedy resolution.
  • Developing in-depth product expertise in order to provide solutions for product issues
  • Taking ownership of technical issues, understanding customer requirements and workflow, and working within escalation processes to resolve more advanced issues 

 

Who You Are & What Makes You Qualified

  • Strong knowledge of MySQL, Familiarity with MongoDB a plus
  • Experience with Linux operating system
  • Education level: Bachelor’s degree in a technical field, Masters in Computer Science or equivalent work experience in a software/support and services environment.
  • Tier 1 customer support experience supporting web-based software platforms and experience working with large enterprises based out of US/Asia
  • Minimum of 3 years experience in a client-facing role supporting software products
  • Excellent written and verbal skills, strong documentation skills
  • Strong analytical and problem-solving skills
  • Ability to work in a highly collaborative and fast-paced environment
  • Firm grasp of the web and social media