VTekis Consulting LLP is hiring a

Product Support engineer with SaaS

Montréal, Canada
Full-Time

"Skills and Responsibilities:

•Exceptional written and verbal communication skills
•Good understanding of ITIL, with previous experience in implementing and following the ITIL guidelines
•Experience with Agile methodology.
•Experience with SAAS platforms.
•Experience working with regulatory, compliance and/or litigation group within the Financial Industry Vendor management skills with previous experience working with vendor operation teams.
•Morgan Stanley is an equal opportunities employer.
•We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
•10+ years of experience in an operations role in the Linux environment
•Good understanding of application deployment, storage technologies, and infrastructure
•Good analytic capability for application troubleshooting.
•Good knowledge about SRE principle.
•Scripting capability (Shell, plus Python or Perl)
•Working experience with DBMS such as DB2Previous experience with change, incident, and problem management practices Job scheduling, monitoring, and troubleshooting.

Roles and Responsibilities:

•Candidate must be well versed in mission-critical application and infrastructure support.
•Experience with change/incident/problem management processes and ticketing systems such as Service Now.
•The candidate must have a background in Information Technology Infrastructure Library (ITIL) practices and Agile experience.
•Candidate must have strong technical experience in Linux environment, excellent troubleshooting skills, scripting skills (Python, Shell and Perl), experience with job scheduling tools like Autosys.
•Candidate should be passionate innovator, willing to improve status quo and adapt in continuously evolving environment.
•Candidate would also be responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping.
•The candidate must be well organized, have strong communication and interpersonal skills.
•The candidates should be detail orientated and possess strong analytical skills.
•They must demonstrate initiative, good judgement, be confident working independently and be comfortable handling sensitive, confidential information."

Regards,

Mohammed ilyas,

PH - 229-264-4024 orText - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.

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