Refinery29, the largest independent fashion and style website in the United States, delivers nonstop inspiration for smart, stylish and creative women everywhere. For three years running, Refinery29 has been featured in Inc. Magazine’s Top 500 fastest growing companies, and in 2013 it was rated the #1 fastest growing media company in the US. In 2014, Refinery29 was chosen as one of Fast Company’s World's Top 10 Most Innovative Companies in Style, and won three Webby Awards including Best in Fashion & Beauty.
Who we are:
We love our 25 million users and want to make sure they have an awesome experience each and every time they engage with one of our products. When they reach out to us for advice, a question, praise, complaints or even just to say hi we aim to offer them in a highly personalized experience to make sure they feel heard and get what they need.
A Community Support specialist at Refinery29 must be committed to fostering personalized and brand-appropriate communication with our users in order to create strong brand loyalty and a high retention rate. An R29 Community Support advocate operates as air traffic control for our feedback command center to ensure that all user messages are received, triaged, tagged, organized, escalated and responded to accordingly. They seek out to find the many places where our users are to observe their conversations and engage with them. Community Support-ers listen to our users’ feedback, ask questions to understand their preferences, behaviors, wants and needs. With this data, Community Advocates are able to influence user-lead change across nearly every department at Refinery29. Powerful stuff!
What You'll Do:
Reporting & Monitoring
What you’ll need
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