BuzzFeed is seeking a leader to manage Product Support Specialists within the Product Support team. The Product Support team monitors and communicates the quality and stability of BuzzFeed’s products across BuzzFeed’s owned and operated platforms.
You will have knowledge of our constantly evolving products and ensure that user feedback flows to the product team to fuel improvement and innovation. As an end-user champion, you will work closely with Product Managers, Project Managers and Engineering Leads and serve as the central point of contact for other departments. In this role, you flawlessly lead the support strategy for our product support operations. You also work closely with other product support team functions by coordinating appropriate communications, monitoring the effectiveness of the support team and identifying opportunities that will improve and scale our support strategies.
Candidates will be data driven, self-motivated, flexible to frequent changes and can think creatively to propose solutions and are passionate about problem solving. They will have led teams and will be able to demonstrate a sustained ability to develop talent. This role requires organizational vision, exceptional influencing and motivating skills, strong communication skills, an analytical mindset, and a deep understanding of the user experience. They will also be able to work successfully across teams and countries.
This job is based in our NYC office and reports to the Director of Project Management.
We offer competitive compensation with stock options, full benefits (401(k) matching), and tasty perks - including catered lunch twice a week, a well stocked kitchen and bagel Fridays. We have team outings and host special events like music breaks and summer film series.
This job has been filled or removed by BuzzFeed.
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