SignEasy is a cloud-based, mobile-first solution to electronically sign and fill documents from smartphones, tablets and web. People across industries such as real estate, legal, accounting, sales, insurance, human resources, logistics and more from over 180 countries use SignEasy to reduce business turnaround times, close deals faster, cut costs and delight customers by eliminating the cycle of printing, scanning and faxing of paperwork. Our latest offering, the SignEasy API suite, enables other businesses to seamlessly integrate our electronic signature platform into their workflows.
We have been a customer first company since our roots, while caring about a team that prides in supporting each other and solving problems they feel passionate about. We have created an environment that challenges them to be creative while they work on products that have received multiple accolades at the global stage from the biggest technology platforms, of the likes of Apple, Google and Microsoft. Take a peek into our culture here.
About the role:
We’re looking for a Product Support Specialist who is obsessed with problem-solving and helping our customers succeed in managing their paperwork more efficiently with SignEasy on iOS, Android, or our Web app. If they are reaching out to Support, it’s because they’ve encountered a problem and need you to fix it! In these moments of frustration, our customers are looking for an empathetic, patient, and proactive person to walk them through a full resolution.
You will be responsible for helping customers work through bugs, address their billing and payment questions, handle all escalations, and troubleshoot advanced solutions in a timely fashion. For thousands of customers like these, you will be the first impression of SignEasy.
This role will require you to communicate effectively, and enjoy the challenges of providing excellent customer service in a fast-paced environment. You will also be in charge of a small team of remote Support agents, where you will provide guidance for process and performance improvements and best practices. The Product Support Specialist provides a fantastic opportunity to learn and sharpen your customer support skills, work with a growing team, and support a product that customers love.
What you'll do:
What we're looking for:
Why join us:
The position is based in Bangalore and requires you to work in the US shift from 9pm - 6am IST.