Verisys is hiring a

Production Provider Support Analyst


Production Provider Support Analyst

At Verisys we are passionate about improving people’s lives. This includes our Providers, the patients they serve, and our team members. A Verisys Production Provider Support Analyst represents the first impression of our organization. They set the tone for the Verisys Provider experience with the highest standards and most up to date and accurate information.

We take tremendous pride in the quality of our data and services; the person chosen for this role will be a critical part in maintaining those standards. In this role you will, externally provide credentialing services to the Louisiana health care community for the purpose of ensuring the best possible patient care to those in need. Internally, you will have the opportunity to create and influence a proactive and positive culture as a part of a greater team for an organization which celebrates successes and enjoys the journey along the way.

Primary Tasks and Responsibilities

A day in the life:

  • Speaking with and assisting health care providers relating to the CheckMedic MedPass application and support
  • Working with internal Verisys teams to ensure collaboration
  • Working with outside agencies to verify data and ensure data accuracy and timely return
  • Provide prompt, yet exceptional support in a fast-paced environment
  • Maintain high-performance metrics around quality, accuracy, as well as Provider satisfaction.
  • Be able to make sound decisions while considering the needs of both the Provider and organization
  • Ability to work independently as a part of a larger team
  • Involved with all aspects of Provider services, including solving problems, answering questions and working to ensure exceptional service
  • Have fun in an awesome environment with some of the coolest teams, and technology

What we’re looking for:

  • Ability to create and deliver the best Provider experience possible
  • Excellent verbal and written communication skills
  • The ability to work in a fast-paced environment while being organized and using your time efficiently
  • Empathy to provider concerns and ability to display sincere desire to find a resolution
  • Ability to meet attendance guidelines
  • Strong problem-solving skills with ability to work through and understand the details to arrive at solutions

Position Requires:

  • Candidates must be at least 18 years old
  • A high school diploma or equivalent is required
  • Can pass a drug test and criminal background check

Not required but would love to see:

  • Call center experience a plus
  • Experience in Health care or related industry
  • Bilingual Spanish/English a plus

Awesome Benefits:

  • Amazing medical, dental, vision plans
  • Generous Paid Time Off
  • 11 Company Paid Holidays per year
  • Short-Term and Long-term Disability & Company paid Life Insurance
  • 401(k) Plan with generous company match, fully vested (no waiting period)
  • Tuition Reimbursement Program
  • Company provided snacks and drinks

Company Overview
Verisys is the leading provider of the most accurate and comprehensive data and responsive technology tools to inform health care organizations on building and sustaining a fully screened, monitored and compliant workforce. Since 1992, Verisys has been leading the health care industry by providing the highest quality data coupled with deep health care industry experience. We help organizations understand the complexities of sanctions, including disciplinary actions and the implications of licensing requirements in order to maximize their results to hire safe team members, mitigate the risk of reputational damage, financial loss, legal entanglement or regulatory noncompliance. Verisys solutions ensure regulatory compliance and prevent healthcare waste, abuse, and fraud. Verisys’ products and services include provider data and content, credentialing, primary source verification services, screening monitoring and notification services, identity/authentication tied to credentials management and regulatory compliance products and services.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you’ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our Providers will be heard.
Verisys embraces diversity and is an Equal Opportunity Employer PWDNET

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