Vestwell is hiring a

Production Support Engineer

New York, United States

Who are we?

Vestwell believes that all Americans should have easy access to a retirement account which is why we’ve created a digital platform that makes it simpler to offer and administer 401(k) plans. By combining the expertise of an advisor with the sophistication of a technology provider, we’ve modernized the retirement offering while removing traditional friction points. As a result, advisors get an easy button for expanding their business, employers get a cost effective solution without the administrative burden, and employees get a user friendly portal that helps them achieve their long term saving goals.

Why Vestwell?

With backing from leading Fintech and Finserv investors, as well as a growing team of dedicated professionals of strong industry pedigree, Vestwell is at the forefront of change in the $11 trillion 401(k) market. Our team believes in the mission we’ve set out to achieve and we’re working hard to get there. We’re ambitious, honest, thoughtful, and fun. Oh, and we’re really good at ping pong.

Who are we looking for?

Vestwell is looking to hire a talented Product Support Engineer with 4+ years experience to join our growing tech team in New York City. You are first and foremost a problem solver, focusing on improving software quality as well as providing the best experience possible for our users. Coding plays a crucial role in your support tool box, from developing internal tools, enhancing existing features, eliminating bugs, and R&D for how we can better help improve, automate, and scale our operational processes.

You’re a great fit for our team if you balance thinking through edge cases meticulously and planning for future growth and change well. Most of all, you must be passionate about what you create and about the impact it can have. That matters to us, a lot.

What You’ll Be Doing At Vestwell?

  • Provide high quality, scalable support for the Vestwell Platform
  • Engage with the operations and engineering teams to build, drive and improve our production support tools and processes
  • Design and develop internal tooling to measure and accelerate our internal and external technical support channels
  • Design and build tools to improve and enhance operational processes, and Developer/QA experience
  • Be the point of contact for the Financial Operations team and Developers, managing technical product issues and escalations, delivering the highest level of Developer satisfaction
  • Build product insights from Developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Provide technical leadership on supportability requirements to cross-functional initiatives
  • Properly document solutions to clearly communicate requirements, roles, and responsibilities to business and technical users



The Necessities

  • Experience with server-side technologies (Java/Scala, C#, Go, Node)
  • Experience with front-end technologies (HTML, JS)
  • Experience with databases (SQL)
  • Experience with SDLC tooling (version control, ticketing)
  • Experience with AWS or other cloud computing environments, including compute (EC2), databases, and serverless (Lambda)
  • Excellent communication skills are a must, able to work alone or in groups, collaborative, self starter, passionate
  • CS Degree or equivalent training
  • 4+ years experience in Software Development and/or Production Support
  • Financial Services experience, understanding of key concepts, instruments and basic workflows

The Extras

  • Deep experience with docker and container management solutions and approaches
  • Experience with our specific technologies: Scala, React/Node JS, Postgres, Lambda
  • Experience with API design, testing, and reliability
  • Financial Services Certifications: Series 65, series 7, CFA, etc.


We’re an early stage startup with lots of exciting milestones ahead. We value health and wellness at Vestwell and, as such, offer competitive health coverage, an open vacation policy, cappuccino & healthy snacks, and a bright, comfortable office with lots of workspace options so you can be comfortable and as productive as possible. And naturally we have a great 401(k) plan!

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