Role: Program Manager
Reports to: Senior Manager
Supervises: Field Managers, Senior Associate Field Managers, and/or Associate Field Managers
Start date: Immediate
Contract Duration: 2 years with 6 months’ probation (with the possibility of extension)
GiveDirectly is driving a re-evaluation of the assumptions underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in the emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than more traditional, top-down approaches. GiveDirectly’s field operations utilize state-of-the-art technology and business processes to deliver transfers securely, efficiently, and transparently. Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policymakers. GiveDirectly has been featured on NPR’s This American Life, and in Foreign Affairs, The Economist, and The New York Times. It was named one of the Top 10 Most Innovative Companies in Finance by FastCompany, one of the 25 Most Audacious Companies by Inc., and one of GiveWell’s top-rated charities for 4 years running.
The Program Manager will own the overall enrollment process for a specific program (or programs), including driving & tracking the performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Program Manager will serve as the key “eyes and ears” resource on the ground for senior management and will be responsible for regularly synthesizing updates on operational health. The role will have significant responsibility and a high degree of autonomy in creating and managing a large team.
The PM will be responsible for managing all aspects of ground operations:
Vision & Critical Thinking:
The PM will be expected to be a strong contributor to the overall vision of the country office, engaging with the Senior Manager in country problem-solving.
The PM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.
Hire, train, and manage field staff.
Data and Analysis:
The PM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.
Support for auxiliary projects:
Team-building / morale: