Program Manager

CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. Our Client Operations team establishes and manages the approach and standard for project delivery and governance, ensuring that clients maximize their return on investment. Responsible for team performance, client operations leaders provide team members with the tools, support, and training essential to deliver the most effective and inventive result possible. A CourtAvenue Program Manager takes ownership of all projects within a program to ensure completion on time, within budget and against set objectives. Confidence and creativity are key to addressing business needs, managing resources, and handling any issues that may arise. Responsibilities

Own the day-to-day management of projects from initiation through implementation and deployment

Ensure controls are followed, with the highest quality deliverables and milestones met

Effectively balance resourcing, budgets, and time constraints to manage risks and pre-empt issues

Develop contracts and design innovative delivery teams to best meet and exceed program objectives

Evaluate and improve delivery practices and methodology

Lead, inspire and grow a group of project managers/producers to foster a highly innovative, effective, and successful team

Collaborate with the Account Management team to provide strategic delivery insight for client roadmaps and briefings

Create integrated timelines across agency and client stakeholder teams

Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations

Ensure a collaborative ‘one team’ approach of both client and agency

Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative

Serve as the main client interface on projects

Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met

Communicate succinctly within a wide range of positions, personalities, and roles, internally and externally

Requirements

4-7+ years of analyst, project management, program management, technical, and/or business experience

Understanding of agile software development methodologies, specifically Scrum

Agency experience is required

Experience in running or working with agile teams

Significant experience leading, mentoring, and inspiring teams towards excellence and success

Demonstrable ability to operate under tight deadlines

Able to understand, balance, and manage the interplay between people, processes and systems

Excellence in organization and management; conscientious, and skilled at solving issues at all project levels while supporting colleagues and clients

Excellent written and verbal communication skills