Yext is hiring a

Program Manager, CS Strategy & Ops

New York, United States

Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?

Customer Success Strategy & Operations (CS S&O) is the team responsible for defining Customer Success objectives, strategy, and tactics that scale. The team implements tools, processes, and reporting at scale to help us deliver a world-class customer experience.

We are looking for a CS S&O Operations Program Manager who will be responsible for designing and improving existing processes and while identifying areas of opportunity. This role will partner closely with IT and our CS teams to scope new workflows, manage delivery of solutions, own change management, and designing and administering systems to support new processes.

What You’ll Do

  • Design, build, implement, and document efficient and scalable business processes
  • Help configure, administer, and report from software systems, mainly Salesforce.com
  • Coordinates with SalesOps and IT (GTM & BI) on Customer Success and/or Revenue-wide operational needs
  • Manage cross-divisional projects with multiple workstreams against tight timelines
  • Analyze existing processes and develop strategies for time and cost savings
  • Develop end-user training material and deliver to large groups across the division
  • Demonstrates ability to learn Yext Products & Services
  • Demonstrates strong written and verbal communication skills; including the ability to tailor key messages to your audience
  • Partners with Client Success, Consulting, & Platform Services/Support to fine-tune process and systems based on data-driven insights

What You Have

  • BA/BS Degree
  • 2+ years in a project management role or operations work experience
  • All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
  • Proven ability to work collaboratively across different functions
  • Superior Excel and PowerPoint Exceptionally strong communicator, skilled at aligning to business leaders and managing shifting priorities
  • Strong problem-solving skills
  • Strong presentation skills
  • Ability to develop and manage projects or process change
  • Proven ability to work collaboratively across different functions
  • Ability to explain complex and technical topics to a non-technical audience

Bonus Points

  • Salesforce certification
  • Tableau and/or ZenDesk experience
  • Client Success, Consulting, Revenue Operations and/or Support experience


#LI-T1

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.