Trilogy Ed is hiring a

Program Support Specialist (UX/UI)

Remote

At Trilogy Education Services, we’re creating innovative programs to train new audiences for careers in the digital economy. We’re looking for people with passion, a demonstrated ability to learn on their feet, and a desire to escape the cubicle and stretch their creative muscles in new ways.

The Academics team is looking for a Program Support Specialist who can help us support our UX/UI programs in partnership with our Curriculum Manager. You’ll work with teams across the organization including our content development team, instructor community, and classroom support staff.

Who You Are:

  • Someone who has 2+ years of project management / customer service / client success / operations experience
  • Someone with a working knowledge of UX/UI/Front End Development
  • A self-starter who can quickly understand/develop processes and approaches
  • A team member motivated by helping others through mentorship, collaboration and support
  • Someone who demonstrates clear writing and communication abilities

What You Will Do:

  • Lead QA reviews by SMEs to evaluate and provide feedback on content teachability and clarity
  • Support change management operations as we continue enhance our product (Salesforce experience a plus!)
  • Support internal employees with Program questions and training
  • Work with the Curriculum Manager to support an internal feedback channel with Instructors, student success managers, and teaching assistants
  • Travel to classrooms to observe piloted and launch curriculum content

Other Perks:

  • Up to 100% remote work
  • Great health, dental, and vision benefits
  • Flexible hours
  • Nonstop learning
  • Plenty of room for advancement
  • Ongoing training and a culture of investing in employee growth
  • Contracting options available

About Trilogy Education Services

Trilogy Education Services is a Continuing Education Program Manager (CEPM) whose mission is to empower universities to transform the lives of students by preparing them for high-growth careers in the Digital Economy. We create and manage skills-based training programs that are university-run, student-tested, and employer-approved. Each Trilogy program is individually designed to meet the needs of regional employers, and to ensure that students graduate with both technical skills and personal confidence to succeed in their careers. The world's leading universities, including Northwestern School of Professional Studies, UC Berkeley Extension, and Rutgers Division of Continuing Studies, trust Trilogy to help their students meet the needs of the Digital Economy.

We’re a rapidly growing and established education company with thousands of students enrolled in our programs. We’re data-driven -- with a startup like culture and tremendous opportunities to have a huge impact.

 

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