Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
As the Programs Lead, Marketing at Intercom, you’ll have the unique opportunity to drive the strategic and operational heartbeat of our marketing organization. This role is pivotal in ensuring that our marketing initiatives are executed with precision and speed, cross-functional teams are aligned, and leadership has the insights needed to make key decisions.
Success in this role means streamlining marketing operations, accelerating impactful programs, and delivering the structure that empowers our marketing team to thrive. You’ll work closely with Marketing Leadership, acting as a trusted partner to translate vision into action, while championing continuous improvement across the teams via projects and processesThis is a career-defining opportunity to shape how a high-performing marketing team operates in a fast-growing SaaS company. You’ll be at the center of marketing strategy, execution, and communication—making a tangible impact on how Intercom achieves its growth ambitions.
If you’re a strategic thinker, skilled project manager, and collaborative problem-solver, this is your chance to step into a high-impact role and shape the future of marketing at Intercom. We currently operate in a hybrid working model and we are open to our Dublin or London office for this role.
We’re looking for someone with the following must-have skills and experience:
The following additional skills and experience would set you apart:
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email. This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.
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