Ansira is hiring a

Project Director, CX & Loyalty

Atlanta, United States
Full-Time
In a world where it’s never been harder for brands to capture and keep customers, experience is everything. An independent, global marketing agency, Ansira believes designing relevant, persuasive experiences for all the right moments is the only way to strengthen relationships, cultivate brand loyalists, and assure profitable growth. That’s why Ansira arms brands and their sales partners with solutions to make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation. For more information, visit Ansira.com or LinkedIn.

The Project Director oversees project management team members within the CX and Loyalty core competency group, creating and evolving agency-wide delivery processes specific to CX and Loyalty solutions, and ensuring profitable delivery of client projects and programs. This position is responsible for steering the Project Management practice to ensure client satisfaction and project profitability by aiding the PMO in establishing and maintaining a set of standardized project management methods, tools, processes, and project execution best practices. The Project Director will have a proven history of building profitable relationships with clients through exceptional delivery of CX & Loyalty solutions. This role is a combination of team leader and individual contributor, and the ideal candidate has extensive previous experience as a project manager in a digital agency and has grown into a leadership role. This role will report to the VP, PMO.

Key Responsibilities and Accountabilities:

  • Oversee project management team, who is responsible for managing the execution of client engagements with a focus on quality, budget, and schedule in order to both set (i.e. plan and scope) and meet (i.e. manage) upon contracted requirements
  • Monitor all assigned project processes and operations for time and resource efficiencies, cost management, and process improvement opportunities
  • Identify best practices and optimize templates, processes, and tools for complex integrated client projects and programs, specifically CX & Loyalty implementations and enhancements; responsible for all new builds and launch management of CX & Loyalty solutions
  • Recruit, hire, and train project management staff specific to the CX & Loyalty core competency and specialty areas
  • Manage and mentor project management staff by identifying training needs and providing leadership and direction by supporting a resolution of issues and escalations to current projects and propose optimization suggestions, where necessary
  • Identify opportunities to improve client and team dynamics, interactions, and overall collaborative spirit within the delivery organization
  • Monitor financial, resource, and quality “health” of all assigned projects and recommend course corrections to mitigate issues; provide client engagement leadership team regular updates on project health
  • Work with Engagement Lead and Business Development to respond to RFPs and organic growth opportunities; generating proposals and SOWs, estimating work efforts and costs, and scoping project approaches that best meet client needs and constraints
  • Occasionally participate in new business pitches specific to the CX & Loyalty core competency
  • Develop and manage project budgets; assist client partnership with accurate revenue forecasting; be accountable for project profitability (mitigating margin erosion); contribute other financial reporting as required by client engagement leadership
  • Maintain optimal utilization of internal project team members and accurately identify when contract or full-time staff augmentation is necessary

Qualifications, Skills, and Abilities:

  • 8+ years of client and project management experience with an interactive agency managing digital programs 
  • Bachelor’s Degree or Advanced Degree preferred  
  • Broad delivery expertise (management of scope, quality, budget, and risks) 
  • Experience working with creative, strategy, analytics, development, & QA resources and a thorough understanding of related deliverables and processes  
  • Ability to multitask and prioritize under ever-changing needs and schedules, handling multiple projects at once while meeting tight deadlines and adhering to budgets 
  • Adaptability; able to refocus team priorities and tasks, delegating effectively  
  • Proven project management skills with an understanding of processes (timeline development, trafficking, risk management, etc.) and quality assurance/control (QA/QC), and project acceptance protocols  
  • Experience with financial processes for projects - includes forecasting, scoping/estimating, and burn rates 
  • Team leader with strong interpersonal skills, including problem-solving and conflict resolution, and the ability to articulate ideas clearly in both oral and written communication 
  • Coaches with candor striving for excellence; Leads by example 
  • Excellent analytical skills, strategic thinking, and solution-oriented 
  • Self-motivated with effective decision-making skills 
  • Demonstrated strong planning and organizational skills; highly detail-oriented 
  • Solid computer skills, including proficiency in Word, Excel, PowerPoint, and MS Project 
  • Experience with Jira, Workfront, Teams, and/or SharePoint is a plus  
  • Strong working knowledge of all current and relevant project management methodologies (i.e. Agile, Waterfall, Kanban, etc.) 

We are a culture of passionate, collaborative and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.