The Creative Engagement Group is hiring a

Project Event Administrator

Ashby-de-la-Zouch, United Kingdom

We are looking to welcome a Project Administrator to effectively deliver high-quality event management duties including accurately delivering all delegate and database management processes.

Our office is based in Ashby-de-la-Zouch, however we will provide the opportunity to work flexibly between the office and from home.

Delegate & Database Management

 Set up and administer event databases – including collation and inputting of delegate details
 Manage the invitation & attendee management process including meeting registration, air travel, housing & ground transportation, as required
 Manage delegate requests and communicate programme and logistical information
 Manage attendee communications and associated timelines
 Manage housing lists based on delegate information and cross-referencing data sources
 Maintain databases and Company information systems where applicable
 Use client driven systems e.g. STARCITE, where applicable
 Ensure all business critical deadlines for delegate management and communication are met for each programme

Project Management

 Assist with selection of venues and production of event proposals
 Produce and arrange despatch of delegate packs and other information
 Produce signage, badges, onsite manuals and other documentation as required
 Order currency, uniforms, mobile phones, laptops and other onsite equipment as required
 Onsite attendance at events if required
 Ensure all business critical deadlines are met for each programme
 Manage all venues & associated logistical arrangements
 Manage all F&B requirements
 Manage & co-ordinate Client requirements with all 3rd party suppliers/internal service providers (DMC, Exhibit Agencies, Med Ed, Print & Design, Production, AV, Air Travel), where required
 Deliver first class customer service in line with clients’ objectives

Client Liaison and Development

 Setting up and maintenance of client files from confirmation of event to completion and evaluation
 Manage client communications and associated timelines
 Manage Client requests and communicate programme and logistical information
 Foster the development of the client account by managing delegate relationships through exceptional operational delivery
HRDAME 042 v2

Financial Management

 Accurately deliver financial aspects of events in line with company processes and procedures
 To achieve all financial aspects of budget management process within your remit
 Assist with identification and documentation of cost avoidance/saving measures
 Assist with production and presentation of management information internally and for clients Comply with company & Client invoicing processes
 Cost efficient time management
 Assist with effective scope management
 Assist with preparation of budgets and final reconciliations within agreed timelines


 Attendance & contribution at team meetings
 Effective interaction with other departments - e.g. IT, Finance, HR, Travel
 Accurate written & verbal communications
 Display an understanding of compliance, including ABPI and Pharma Guidelines
 Comply with all company and Client policies and procedures, including those relating to Health & Safety
 Comply with all Client & company privacy & security protocols
 Achieve all Client and/or company driven Service Level Agreements (SLAs) for all events
 Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for clients
 Develop and apply a good knowledge of the company’s range of services
 Develop and apply a good understanding of clients’ businesses and products
 Assist new starters in the role of ‘Buddy’ when required
 Understand and apply the company’s Vision and Values at all times

Qualification and Experience Requirements:

 Event management experience within an agency environment is beneficial
 Working within a pharmaceutical client base would be an advantage
 Experience in administration processes
 To display excellent written and verbal communication skills, particularly areas relating to spelling, grammar and punctuation
 To show ability to work within tight deadlines and schedules
 To display an alignment with company values including passion, integrity, honesty and respect
 To assist with other teams as and when required dependent on work load
 Computer literacy
 Excellent time management
 Accurate written and spoken communication skills
 Ability to prioritise own workload
 Excellent numeracy and database management skills
 Computer literacy, on all relevant internal and external systems

About The Creative Engagement Group 

The Creative Engagement Group is made up of a flexible ecosystem of specialists across highly integrated divisions, partnering with clients to provide employee engagement, learning & training solutions, scientific engagement, capability building, live & virtual experiences, film, digital, and immersive content all underpinned by applied behavioural science. 

TCEG is an equal opportunity employer – committed to encouraging Diversity, Equity and Inclusion among our people and eliminating unlawful discrimination. As an agency, we want to be truly representative of all sections of society and for all our people to feel respected and able to give their best. Our aim is to create a culture where equality, fairness and respect for all our people happens autonomously.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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