About the Company:
Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company offers complete guest and resident internet and connectivity solutions, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves over 3300 customers across the hospitality, student housing, MDU, transportation, and federal and municipal government facilities.
About the Position:
The Project Manager proactively ensures timely, successful implementation of projects, using significant knowledge, expertise, and skills in account management, project management, and company products, systems, and technologies. The Project Manager provides customized coordination, project planning, and communication between customers, vendors, and internal departments (e.g. Sales, Operations, Marketing, Accounting) to ensure high levels of customer satisfaction with company service delivery.
The Project Manager:
Manages projects from initiation through billing verification. Determines customer requirements for monitoring and reporting. Manages documents; tracks progress of projects from post sales through post-installation, using milestone management through other functions such as field-based project management, existing reports and systems, and customized project plans. Schedules customer activations and is available to customers for after-hours support.
Acts to solve problems impacting projects, ensuring all jeopardy/risks to successful implementation are addressed and escalated appropriately. Maintains ownership of resolution while accessing escalation resources for assistance if unable to diagnose or resolve. Develops unique strategies to solve issues, and negotiates with customers, third parties, and management to ensure consensus approach to installations that fall outside normal parameters.
Reports status on all project activities. Participates in regular status calls and activation activity as required, using project plans and order tracking documentation. Manages client expectations on 24/7 basis. Provides post-completion support to assigned customers through customer activation/acceptance and into appropriate lifecycle management. Functions as a resource to customers’ life cycle.
Validates service order documentation to ensure compliance to meet customer expectations, working with the internal Sales department and following company guidelines/policies. Utilizes critical thinking and provides situational direction and guidance to other employees to ensure customer expected installation dates are met.
Provides policy compliance support and procedural guidance when needed. Proposes solutions to challenges that are consistent with company policy and profitability.
Provides experienced, technically capable leadership. Manages complex customers and projects. Takes on additional workload when necessary, including non-implementation duties; and participates in user acceptance testing.
Performs other duties as needed and as assigned by management.
This job has been filled or removed by Single Digits.
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