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hims & hers is hiring a

Provider Success Associate

Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Provider Success Associate will focus on supporting and engaging with the Hims & Hers provider community to help ensure their short and long term success on the Hims & Hers platform. They deliver world-class support to the provider network, understand the most pressing challenges facing them, and develop solutions to improve and enhance provider experience. The Provider Success Team is curious, dedicated, motivated, and excited to solve problems.

You Will:

  • Deliver premier provider support by answering questions via email, analyzing and resolving platform access issues, and leading initiatives to address complex provider challenges. 
  • Work cross-functionally with the Operations, Product, Customer Service, and Medical Affairs teams to provide recommendations and streamline provider experience processes in a fast paced environment. 
  • Assist in developing and improving operational processes to increase efficiency and effectiveness.
  • Partner with PSA team members to collaborate on complex issues, then share and scale learnings across the team and organization.
  • Manage provider communication content, training, and internal resources in order to improve efficiency, compliance, and clarity for all parties. 
  • Identify trends and common issues impacting providers, proposing and developing long term solutions to address them. 
  • Develop and promote processes to facilitate streamlined work for the team and cross-functional partnerships.
  • Be an extraordinary team member: low ego, high humility, and goal oriented.

You Have:

  • 3+ years of work experience in customer support, provider management, or healthcare operations
  • Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across depending on the audience with a particular expertise in communicating with & maintaining composure with providers. 
  • Tremendous attention to detail.
  • Self-starter aptitude and ability to work independently: at ease working in a fast-paced environment, handling multiple projects and managing competing priorities
  • Technologically-savvy and able to learn new platforms quickly

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

 

#LI-Remote

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range for US-based employees is
$80,000—$95,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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