Provider Success, Medication Manager Support

We are looking for a Providers Success Specialist to join the Provider Operations team. The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. 

The Providers Success Specialist- Medication Management  will be responsible for providing outstanding administrative support to our growing group of prescribing providers (MDs and PNPs).  This position will assist in all things medication manager assistance (e.g. onboarding, tech support, etc.), to ensure our prescribers have the support, information, tools they need to effectively practice with Spring Health.  This role will report to the Provider Success Manager.  

What you’ll be doing:

• Act as front-line support for Spring Health Medication Managers by addressing technical and care delivery support requests in Zendesk
• Assist the providers in managing common tasks like disability/leave paperwork, refill requests, member questions, and adverse reactions
• In partnership with the Provider Success Manager and product teams, develop and distribute training and technical support materials related to (our evolving) EHR and ePrescribing systems
• Partner with the Care Support team to ensure urgent member needs are addressed and tasks are completed in a timely manner
• Partner with the provider onboarding team to ensure that new Spring Health providers are well supported and prepared to provide outstanding care
• Drive the continuous improvement of the Medication Management support experience by identifying and acting on trends, inspiring trust, and building strong relationships
• Coordinate projects related to Medication Manager engagement, software tools, process improvement, engagement, and community development
• Partner with Provider Operations team to standardize workflows and complete improvement projects, taking on ownership of specific workstreams
• Manage provider data input across relevant systems & tracking documents
• Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication

 

What we expect from you:

• 3-5 years of experience in customer service, support, project coordination, or other administrative roles in fast-paced healthcare, technology or research environments
• Outstanding written & verbal communication skills with teammates and providers at all levels
• Experience in a care delivery environment working with directly with providers
• Familiarity with medical terminology, common medications, and conditions
• High level of attention to detail
• A thoughtful and collaborative approach to problem solving, experience with lean, six sigma or other process improvement methodologies
• Ability to thrive in a fast-paced environment
• Humility, resourcefulness, ambition, professionalism
• Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system is a plus

 

Preferred

• Behavioral Health Technician, Medical Assistant, LPN, RN, or similar direct care delivery role within the behavioral health field
• Experience working with ZenDesk,  SalesForce, or similar customer service platforms
• Experience conducting training, creating job aids and other resources for adult learners

 

The target salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. 
• $200 per year donation matching to support your favorite causes