QA Engineer

About ZigZag Global

We’re an award-winning eCommerce returns business, that has been on a mission to build the best retail returns and post-purchase solution since 2015. Today, more than 100 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Indetex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group (Yves Saint Laurent, Burberry, Myprotein, etc.), not to forget and the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.

We’re passionate about streamlining the returns and post-purchase experience for our clients and their customers. Helping our clients to become more sustainable and profitable in the process.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

We believe we have the chance to genuinely challenge and disrupt the industry, so come and join the ambitious and caring team hell bent on building the world’s most innovative, and helpful returns experience possible.

The Role

We are looking for a QA Engineer to join our technical team to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you. Our platform manages thousands of returns every day - keeping this running smoothly is paramount for our retailers and their customers, and this role will play a key part in delivering that.

Responsibilities

• Review and analyse system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyse results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

• 1+ years of experience as a Quality Assurance Engineer or similar role
• Familiarity with Agile frameworks and regression testing
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. TestRail, Zephyr) and SQL
• Excellent communication skills
• Attention to detail
• Critical thinker and good problem-solver
• Strong organizational skills
• Ability to develop Check Lists, and determinate and estimate testing level and scope
• Excellent spoken and written English
• Experience working with REST APIs and Postman is an advantage
• Working knowledge with JIRA and Confluence
• Working knowledge of an OOP language is an advantage

Benefits

• Competitive salary
• Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday

• Collaborative working environment

• Flexible work options – fully remote or hybrid options

• Healthcare insurance with dental service included

• Sodexo food vouchers

• Option for a Multisport card at a discounted price

• Option for a Parking card at a discounted price for our office in Varna
• Employee referral bonus scheme

• Company-sponsored certifications and courses

• 24/7 access to e-learning platforms

• Opportunity to develop and grow
• Friendly and exciting work environment within an inspiring team of professionals