Change.org is hiring a

QA Manager

San Francisco, United States
Remote

Change.org is searching for a QA Manager to lead the Quality Assurance team at Change.org.

We’re a social impact business (a public benefit company), and the largest tech platform focused on civic action in the world with 50m monthly users, 50,000 campaigns launched on the site every month, hundreds of millions of signatures per year, 200 staff, and a new revenue model that has grown by 500% in 2 years. We are profitable, growing fast, and executing on a plan to deepen and scale the social movements on our platform, from strengthening hate crime legislation in South Africa, to bringing down the price of insulin across the United States, to fighting corruption in Indonesia, Italy, and Brazil. We are seeing surging levels of activity right now as the world mobilizes to fight the Coronavirus and the cascading impacts of the Coronavirus on society's most vulnerable.

We are looking for a QA Manager who is great at working with engineering managers and engineers to drive software quality and excellence, establish process and procedure, and enable excellence for the QA team.

You will be based out of our San Francisco, CA, USA Victoria, BC, Canada or remote in North America (but PST strongly preferred) and report to our Senior Director of Technical Operations.  You’ll Lead the Quality Assurance team at Change.org.

Key Outcomes 

  • Define, establish and drive QA best practices for our SDLC
  • Recruit, manage, and develop a high performance, distributed team of QA engineers
  • Mentor junior engineers and build a diverse talent pool
  • Drive the ongoing implementation of automated testing and our CI/CD tool chain
  • Work with the Product Development organization to define and enforce QA gates, best practices and continuous improvement
  • Move the QA team towards a SCRUM workflow model for all project work, and break down complex and long term projects, estimate efforts, drive cross-team implementations, communicate progress and results
  • Be willing and able to jump in to support projects as an individual contributor, or to prototype potential solutions to more difficult problems the QA team is facing


The most important skills and capabilities for the role are:

  • People Management, Coaching & Mentorship: You build high performance teams, mentor employees at all levels, and maintain high morale and drive for excellence. You drive consensus, resolve conflict and work closely with other teams to define and implement best practices. 
  • Planning & Execution: You have a thorough understanding of Agile and SCRUM methodologies, and you are able to break out complex projects with multiple dependencies into Epics, Stories and Tasks. You have the ability to build and manage roadmaps for automation and manual testing improvement and prioritize work based on business needs.
  • Skills, Architecture & Design, Performance: You are an expert in QA testing methodologies, automated testing methodologies, QA tooling for manual testing, and SDLC. You are experienced with CI/CD tools
  • Communication: You are able to articulate complex technical concepts to both engineers and non-technical people, communicate calmly and clearly under pressure, and maintain excellent working relationships with other engineering leaders.

 

Target experience

  • 5+ years QA experience with 3+ years managing teams

Interested? Great! Here's what you should know:

This is a full-time role based in San Francisco, CA, USA; Victoria, BC, Canada; or remote in North America, but working on the Pacific time zone. Our team is high impact, low ego, and has an amazing culture to be part of.

Change.org is a global company, and salaries are adjusted for cost of labor in each city. For example, the annual salary of a QA Manager in San Francisco is $140,000 and a Senior Manager is $155,000. In exceptional circumstances, we may offer below the listed salary for high potential candidates with less experience, or above it for candidates with significantly more experience.

The evaluation process is as follows: 

STEP 1: Interview with our Director of Technical Operations (1 hour)

STEP 2: Interview with two Directors of Engineering and CTO (3 hours)

We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process. 

Change.org is committed to being a diverse and inclusive workplace. Everyone says this, right? Well, we mean it - we invest in serious programs to bring in and support women and people of color, we have in-person onboarding experiences and affinity groups to help everyone feel included, we regularly celebrate the heritage of all staff, and we believe strongly in consistent, fair, and transparent salary scales to help level the playing field. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability or veteran status.


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