TFG Co is hiring a

Quality Assurance & Customer Support Manager

São Paulo, Brazil
Full-Time

TFG is all about bringing fun to people all around the world. Millions of people. Soon enough, that'll be billions. We are looking for a great manager who will ensure quality of all of our products and bring happiness to millions of customers, leading our quality assurance and customer support teams.

The ideal candidate has string leadership and management skills, experience building teams and loves to operate, optimize and re-design processes. The candidate should be able to execute and follow through without a lot of guidance and support.

RESPONSIBILITIES
Lead and manage a team of 8 QA analysts and 2 customer support representatives.
Communicate and coordinate with engineering teams
Allocate resources for all games.
Improve day-to-day processes and management, managing using established KPIs and targets.
Mentor the team on designing good testing plans and choosing the best tools for the job.
Manage projects on test automation and other types of tests such as performance, localisation and more.
Lead initiatives in community management
Grow the teams as needed

REQUIREMENTS
Team player, strong leadership, managed small teams (3 people).
Experience designing processes and managing using KPIs.
Excellent communication and collaboration skills
BS or combination of technical education and work experience.

PLUS
Experience leading customer support or QA teams
Technical knowledge about mobile development and testing.
Passionate about games