At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
The Quality Lead Associate coordinates activities of and provides coaching and guidance to workers in the quality team. The Lead Associate works alongside and with the team, stepping in as needed to ensure maximum productivity. The Lead Associate receives direction from Quality Supervisor and carries out instructions based on given directive. The Lead is responsible for following and enforcing all safety, GMP and SQF policies/procedures, as well as adherence to PPE/hygiene policies, in cooperation with the supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Respectfully communicate with all co-workers. Ensure effective employee relations. Provide employee instructions to provide advice on how to properly perform their task (i.e. how to check the kitbox to ensure that correct ingredients are included).
Respectfully support and follow direction from all managers and supervisors about line product integrity.
Keep track of product inspection data
Work to continuously improve in all areas. Ensure all actions better the business of HelloFresh and do not break any company policies.
Coach all employees to follow HelloFresh policies and procedures
Train new employees on standard operating procedures
Performs duties of workers supervised, as needed
Reports defective materials or questionable conditions to the Quality Assurance Supervisor and/or Manager.
Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Completes tasks as directed with minimum supervision.
Occasionally required to inspect ingredients using tools such as food scales, measuring spoons and cups, etc., as needed
Update quality numbers in the computer system; must be able to use a computer and type/data entry using computer programs (Microsoft Office, Google Sheets)
Report food safety and quality problems to personnel with authority to initiate action
Leadership and fostering team cooperation for a large group of employees
Time Management: maintaining momentum and keeping employees on task to meet goals and deadlines
Basic computer skills primarily utilizing Microsoft Office and Google Sheets
Communications: expresses ideas and thoughts clearly and with tact and diplomacy.
This position provides guidance to employees by coordinating work and resolving problems. The Quality Lead’s performance is evaluated by their leadership of the quality employees, productivity and prioritization of their designated team, quality/quantity of information reported each shift, and ability to guide employee performance on the team.
While performing the duties of this job, the employee is in a manufacturing and assembly environment and is regularly exposed to cool and/or cold temperatures (10º - 40º). The employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
While performing the duties of this job, the employee is regularly required to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required talk or hear with or without reasonable accommodation.
The employee must regularly lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds with or without assistance. Specific vision abilities required by this job include close vision and peripheral vision.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are varied according to shift. There are occasions where overtime is required based upon operational needs. The Quality Lead is expected to work the hours it takes to finish assignments each day.
No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
One year of related experience preferred.
Additional Eligibility Qualifications
Must be at least 18 years old.
Must be able to read, write and speak English.
Must be willing and able to work entire schedule as we cannot accommodate partial shifts or early/late arrivals.
Must be able to count and have basic math skills (addition, subtraction, multiplication, division and fractions).
Must be able to have basic computer skills (data entry, Microsoft Office, Google Sheets)
• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Flexible shift scheduling & advancement opportunities
• Emergency child and adult care services
• Snacks & monthly catered lunches
• Collaborative, dynamic work environment within a fast-paced, mission-driven company
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.