Regional Director, Customer Success
Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through its proprietary cloud-based technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.
Pager is looking for a Regional Director of Customer Success to join our burgeoning Customer Success practice. The Regional Director of Customer Success will be responsible for ensuring that our partners get timely, effective, and delightful support in solving their problems with our products and services. They will also be responsible for reimagining how we support our partners, deliver on our promised ROI, and work collaboratively with Business Development to expand existing partnerships.
To succeed in this role, you’ll need to be a strong leader who can bring expertise in customer success. You have great attention to detail but can also elevate your analysis to frame complex matters for various partner stakeholders. Your years of working in healthcare technology give you the confidence to engage with technical, clinical, and business leaders at all levels.
At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.