Pager is hiring a

Registered Nurse - Care Navigator (Full Time)

New York, United States
Full-Time

About Pager:

Pager is reinventing the traditional doctor-patient experience. Our service offers people access to quality, convenient care wherever and whenever needed. We send board-certified doctors to a patient’s home, office or hotel within 2 hours to treat urgent care needs – a convenient alternative to crowded emergency rooms and busy doctor’s offices.

 

Description:

Care Navigators are key players in daily operations at Pager and are excited about using technology for next generation healthcare. They are on the front line everyday - working with and helping both patients and clinicians. Their main goals are to:

  • Provide an excellent patient experience and ensure that patients receive the proper medical care at the right time.
  • Quickly solve any problems (clinical and non-clinical) in a professional yet warm manner.

We are looking for a detail-oriented and organized self-starter with outstanding interpersonal skills. We are looking for enthusiastic, customer-focused nurses. This is not a traditional nursing job -- It requires someone who is willing to think outside of the box and utilize their clinical skills in a new way!

 

Job Responsibilities:

  • Live chat with patients
  • Gather administrative and basic patient medical information
  • Coordinate lab orders, prescription deliveries, radiology orders, and logistics between patients and providers
  • Send referrals, doctor’s notes, superbills, and requests for medical records
  • Check insurance eligibility, provide aftercare instructions, and follow up care to patients
  • Monitor and track provider teleconsults and home visits status
  • Identify problems and create solutions for technological needs and operational inefficiencies to improve patient experience
  • Test Pager’s product and provide feedback to new clinical services and product features
  • Troubleshoot and detect bugs for any technical/operational issues for patients, providers, and partners
  • Work on side projects such as writing/updating clinical protocol or creating medical content for the marketing team’s blog posts

 

Clinical Requirements:

  • Active New York RN license and registration
  • 2+ years experience caring for patients in inpatient/outpatient settings
  • Willing to get multi-state licensed
  • Have worked as a RN in ER, Urgent Care, or ICU (not required but a plus)
  • Experience in Triage Call Center (not required but a plus)
  • Dual-licensed in NJ or TX (not required but a plus)

 

Work Requirements:

  • Willingness to be flexible, including performing responsibilities not specifically identified in the job description and assuming new responsibilities as needs evolve
  • Motivated and organized with a careful attention to detail
  • Able to handle multiple priorities simultaneously
  • Able to work in a team as well as individually
  • Excellent oral and written language skills
  • Detail oriented with strong organization and time management skills
  • Tech savvy
  • Previous experience at a startup (not required but a plus)

 

Schedule Requirements:

  • Rotating Full Time Schedule
  • Shifts are Monday through Sunday from 8am-8pm
  • 3 shifts a week (with one added shift per month to reach full time hours)
  • Required to work every other weekend

 

Perks:

  • Competitive Salary
  • Health Benefits
  • Fully stocked kitchen with organic snacks and drinks
  • Weekly happy hours
  • Monthly catered lunches
  • Company events (Past events have included massages and team outings)