Who We Are
At Float, we’re more than just the world’s leading resource planner. We’re a team of people living our best remote work lives. From New York to the UK, Canada to South Africa - our team of Engineers, Product Managers, Marketing and Customer Success work asynchronously to help brands such as Airbnb, Buzzfeed and Ogilvy better plan and manage their time. Float is self-funded, profitable and growing. If you have experience with asynchronous remote work, align with our values, and are looking to join a team of great folks, we want to hear from you. We get a lot of applications so make sure yours sticks out - here are a few tips from our CEO.
Who We’re Looking For
Our company is in an exciting scale-up phase. Currently our Customer Success team of five all report to the CEO. We're looking for someone to take on that role as our first Director of Customer Success. You’ll define Customer Success as a key growth driver of the organisation.
You bring experience having done just that. You can demonstrate how you’ve led and scaled a team within a SaaS organisation. With an entirely inbound lead source, and an ACV of $4,500/y, you’re familiar with high, low and no-touch segmentation, having developed practices across all three.
You’re curious by nature. We’re setting out to be a category-leader and we know this requires trying new things, running experiments, and investing in new tools and services to support the team.
As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default. We have very few meetings (seriously, read here!).
What You’ll Do
You’ll work closely with our CEO to execute our growth strategy. You’ll be measured by your impact to trial to paid conversion, overall customer satisfaction, team growth and retention.
Initiatives that you will lead include:
To be successful in this role you’ll have:
We've learned a lot already, and from day one you’ll be working with a talented team and have access to our well-documented Customer Success destination in Notion.
What We Offer
The salary for this role is US $147,000.
We have a range of expanding and improving benefits and perks including:
We’re a global company so we encourage people of different locations, nationalities, backgrounds and perspectives to apply. For those in the US, we pay 50% of your medical, dental & vision coverage, including partners and children. For those outside of the US, as many of our team are, you will be hired as a contractor.
About Our Process
You can find a lot of useful information about our interview process and what it’s like to join our global team on our Float careers page.
We appreciate and understand the time and energy that goes into crafting a solid job application so we thank you in advance. Unfortunately, we are unable to provide individual feedback during the application stage due to the volume of applications we receive.