OneTrust is hiring a

Renewals Specialist - German

London, United Kingdom

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

We're looking for a Renewals Specialist that will report to the Renewals Manager. As a Renewals Specialist, you will act as trusted advisor, providing exceedingly high standards of customer service to OneTrust’s customers. You will be responsible for rapidly identifying and managing customer stakeholders, developing and strengthening relationships, identifying and mitigating potential renewal roadblocks, enhancing a smooth renewal experience for customers and liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform. You will act as the primary point of contact for our customers throughout the renewal journey, engaging resources across OneTrust to enable the adoption and expansion of the OneTrust product.

Your Mission

  • Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
  • Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
  • Identify and manage client stakeholders and build and maintain relationships with key individuals.
  • Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
  • Identify commercial opportunities to increase Customer’s utilization of the OneTrust platform and work with the sales team to take advantage of any opportunities.
  • Pro-actively collect, analyse and share customer feedback with colleagues in the professional services, sales, and R&D teams.
  • Support the growth and further development and automation of renewal processes for the business.

You Are

  • Organized
  • Consistent
  • High Energy
  • Coachable
  • Eager to learn

Your Experience Includes

  • 1-3 years of enterprise account management/customer success/renewals management experience highly preferred
  • 1-3 years’ experience within the Technology/SaaS industry highly preferred
  • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
  • Proven ability to engage across corporate functions (Professional Services, Product Management and Sales).
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
  • Strategic thinking, problem solving, and decision-making capabilities
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • German native language skills require

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.