Shopee is hiring a

Reporting Analyst (Customer Service)

Job Description:

  • Transform the data and information sources into accessible Dashboards and KPIs, facilitating the decision making of the company's managers, as well as the growth of the business;
  • Making maintenance and analysis of indicator reports, preparation of BI reports and management tracking;
  • Business insights, Call Center indicators (NS, Volumetry, TMA, Unavailability) for all models of operations;
  • Interaction with reporting teams outside of Brazil to apply best follow-up practices.

Qualifications and Experience:

  • At least 2 years of experience in Business Analytics or any related field;
  • Highly logical and has strong mathematical reasoning;
  • Excellent in MS Excel and other Analytical tools;
  • Experience in the eCommerce industry is a plus;
  • MySQL database knowledge and VBA programming is a plus.

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