TripAdvisor is hiring a

Research Manager

New York, United States

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

 

 

Job Posting Title: Research Manager

 

Job Description:

TripAdvisor is the world’s largest online travel site, visited by over 450 million travelers each month. We are here to inform and assist travelers throughout their entire travel journey and own deep relationships with an incredibly valuable audience of travel intenders. 

In this role you will support the TripAdvisor Global Sales organization tasked with finding the best, most compelling stories to support TripAdvisor’s sales efforts for top-tier marketing partners. This person will be responsible for synthesizing and delivering compelling insights and visualizations that support our business, designing and delivering advertising effectiveness studies, developing category trend reports and managing custom research projects for TripAdvisor’s premiere clients. This role will be based in TripAdvisor’s New York City office. 

  

Who you are:

  • A data-driven problem-solver – you love digging through data & research to find key actionable insights and patterns that might benefit TripAdvisor and our clients
  • A trusted teacher & presenter – you’re at your best when standing before an attentive audience and showing them the clear, actionable findings you just discovered in your recent analysis
  • An adept digital storyteller – you can transform insights into a compelling data-driven story to fuel digital marketing partnerships for TripAdvisor’s clients 
  • A collaborative team-player – you are highly self-motivated and thrive whether working on your own or with other bright professionals who can provide valuable perspectives, insights, and expertise

Key Responsibilities:

  • Respond quickly and accurately to research requests from the global sales team using syndicated data tools along with TripAdvisor’s own in-house user measurement tools
  • Support the day to day research & analytics needs of the TripAdvisor Sales organization
  • Respond quickly and accurately to research requests from the global sales team using syndicated data tools along with TripAdvisor’s own in-house user measurement tools
  • Maintain a research database of key data points, facts, and insights for the Sales team to readily access
  • Keep the Americas and global team up to date on the latest industry trends
  • Partner with other members of the research team on larger research initiatives such as content insights, trend reports, and general thought leadership
  • Leverage TripAdvisor worldwide user data and syndicated resources to produce compelling findings on clients’ digital marketing campaigns that prove ROI and drive renewal
  • Proactively bring new ideas and ways TripAdvisor’s extensive data can be used to further strengthen client relationships
  • Maintain relevant vendor relationships to find ways to further enhance the TripAdvisor sales offering via platform & capabilities partnerships 
  • Attend meetings or calls with senior client stakeholders to present analysis and findings

Required Skills:

  • Strong analytical skills, an insatiable curiosity, and adept at problem solving through data storytelling
  • Keenly attentive to detail, task-driven with the ability to produce key deliverables and hit important deadlines in a fast-paced environment
  • A desire and willingness to learn tools quickly and to dig deeper to discover new and better ways of surfacing insights to TripAdvisor and our clients
  • 3+ years of experience with syndicated media research tools (e.g. MRI, comScore, SimilarWeb and ListenFirst), web analytics tools (e.g. Google Analytics), and third-party research platforms (e.g. Mintel, eMarketer) preferred
  • Experience with PowerPoint, Google Slides, KeyNote and Excel
  • A deep understanding of the advertising media landscape across digital, mobile, social, and video
  • Strong desire to work in a dynamic, collaborative fast paced environment that requires flexibility and the ability to manage multiple priorities on an international team
  • Passionate about travel and the business 
  • An analytical thinker motivated  by intellectual curiosity to learn and understand the latest ideas and methodologies in digital marketing analytics
  • Highly motivated self-starter capable of moving multiple projects forward independently with a manager located remotely
  • Adept in analyzing data, identifying insights and developing them into compelling presentations
  • Experience managing operational tasks in a digital environment – at an agency, client, or publisher
  • Innovative & on the lookout for information, developments and market news to help the team sell more effectively
  • Excellent spoken/written English, with a strong working knowledge of other major languages also preferred
  • Experience with hotel chains or the greater travel industry preferred but not required
  • A background in basic quantitative research and/or analytics needed, in either a digital marketing agency/publisher setting or in academia. Also willing to consider candidates from traditional media.
  • SQL experience
  • Experience in illustrating quantitative and qualitative data in a visual manner
  • Bachelor’s degree or above. Excellent candidates with relevant experience will be considered. 

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