FiveStars is hiring a

Researcher - Contract

San Francisco, United States

FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.

FiveStars is looking for a Researcher to support our research efforts of our Marketing, Product and Design teams. You will conduct, coordinate, and support research experiments, both on-site and in the field, as we work to iterate and evolve our products at FiveStars. We are looking for someone who is comfortable managing projects from start to finish, eager to learn, and make an impact.The perfect person must be organized with a high sense of empathy.


  • Observe in-store behaviors and be part of the research process
  • Synthesize the results and share it with relevant stakeholders
  • Organize, schedule, and coordinate experiments for our Marketing, Product and Design teams
  • Give feedback on the experiments and offer other improvements
  • Organize consumer focus groups


  • Bachelor's Degree
  • Strong organizational skills
  • Ability to synthesize information and present results
  • Project Management skills
  • Resourceful, assertive, and comfortable taking initiative


  • Bachelor’s Degree in Psychology or Human Computer Interaction
  • Previous user research experience